Care Coordination Manager

3 weeks ago


Waterloo, Iowa, United States UnityPoint Health Full time

We are seeking a dedicated Care Coordination Manager to join our team at UnityPoint Health Black Hawk Grundy Mental Health Center. As a key member of our staff, you will play a vital role in delivering whole-person care across medical, behavioral, and social service systems.

About the Job

This position involves providing care coordination services for adults with Serious Mental Illness (SMI) or Children with Serious Emotional Disturbance (SED). You will work closely with patients, families, and healthcare professionals to remove silos of care and support an integrated system.

Key Responsibilities
  1. Develop and implement personalized care coordination plans that meet individual needs.
  2. Assess treatment barriers for low to moderate risk patients and refer high-risk cases to Nurse Care Managers as needed.
  3. Provide comprehensive health education, referrals, and resource guidance to members, ensuring seamless communication with other healthcare providers.
  4. Promote patient well-being by incorporating personal health goals into person-centered care management plans.
  5. Conduct home visits, phone calls, meetings, and staffing sessions to support enrolled members.
  6. Maintain accurate documentation using electronic health records and provider portals as required.
What We Offer
  • Bachelor's degree in a Human Service-related field.
  • Valid driver's license.
Desirable Qualifications
  • Experience working with adults and/or children with mental illness.
  • Strong ability to form effective working relationships with clients.
  • Knowledge of community resources and working with adults and children with mental illness.

The estimated salary for this position is $63,000 - $83,000 per year, depending on location and experience.



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