Technical Customer Support Agent

2 weeks ago

Oxnard, United States AutoDS Full time

Technical Customer Support AgentAt AutoDS, recently acquired by Fiverr, we're revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally. As a fast-growing company, we're looking for talented individuals who are passionate about technology, eCommerce, and making a real impact. If you're ready to join a dynamic team and thrive in a collaborative, fast-paced environment, we'd love to hear from youPosition Overview AutoDS is looking for customer-oriented and tech-savvy Customer Support Agents to join our Customer Experience team, reporting to the Customer Support Manager.In this role, you'll act as a key point of contact for our users, providing product and service information while resolving issues accurately and efficiently. You'll bring patience, empathy, and excellent communication skills to every interaction, advocating for users and ensuring a high standard of service. This is a deeply technical role, and you'll be expected to develop strong expertise in our platform and tools.Key ResponsibilitiesManage incoming online chats and support ticketsIdentify and assess customers' needs to ensure satisfactionBuild trust and rapport with customers through open and clear communicationProvide accurate, complete, and timely information using appropriate methods and toolsHandle complaints, provide effective solutions and alternatives within set timeframesDevelop a deep understanding of AutoDS's platform and functionalities to provide expert technical support, keeping up to date with changes and improvements madeDocument customer interactions thoroughly to maintain accurate records and assist internal teamsFollow all communication procedures, guidelines, and policiesGo the extra mile to engage and delight customersRequirementsProven customer support experience (technical preferred)Strong technical aptitude, with eagerness to learn new platforms and toolsFamiliarity with CRM systems and standard support practicesExcellent communication and presentation skills in English (spoken and written)Customer-focused, adaptable, and able to handle a range of personalities and situationsStrong multitasking abilities, with excellent time management and prioritization skillsAbility to work full-time within assigned shift patterns, with occasional flexibility if requiredAbility to work under a b2b contractFully remote rolerequires a reliable computer and a stable internet connectionNice to HaveExperience in eCommerce, dropshipping, or SaaS environmentsFamiliarity with Shopify, eBay, Amazon, and other major selling channelsPrevious experience working remotely or with international teamsIf this sounds like you, send us your CV we'd love to hear from youReady to take your career to the next level with AutoDS? Join us and be part of a global team that's driving the future of eCommerce innovation. Apply today and help us create cutting-edge solutions for online sellers worldwide

  • Remote Customer Service Agent

    2 days ago

    Oxnard, United States MCI Full time

    divh2Remote Customer Service Agent/h2pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a...

  • Technical Support Representative III

    2 days ago

    Oxnard, United States Rheem Manufacturing Full time

    The Technical Support Representative III provides advanced assistance to customers over the phone or through electronic communication in diagnosing and solving documented and undocumented service and installation issues, which may involve internal co Technical Support, Representative, Commercial, Support, Technical, Manufacturing, Technology

  • Technical Support Representative III

    1 week ago

    Oxnard, United States Nortekhvac Full time

    Technical Support Representative III - Commercial Oxnard, CA, United States and 1 more Job Description The Technical Support Representative III provides advanced assistance to customers over the phone or through electronic communication in diagnosing and solving documented and undocumented service and installation issues, which may involve internal controls,...

  • Accounts Acquisition Agents

    2 days ago

    Oxnard, United States Catilas Resources Full time

    Accounts Acquisition Agents Job Summary Catilas Resources Limited is seeking dynamic and results-oriented Accounts Acquisition Agents to join our client's team, a leading commercial bank. The ideal candidates will be entrepreneurial-minded, self-confident, and enthusiastic about attracting new customers for our banking services. This is a commission-based...

  • Associate Agent

    2 days ago

    Oxnard, United States Redfin Full time

    Associate AgentAre you a new real estate agent looking to grow your skills, or an experienced agent wanting more flexibility? Our Associate Agent role lets you work with customers on your schedule and make money in real estate without closing a transaction.Apply today and you could be earning money in less than 14 days!The RoleShow homes, host open houses,...

  • Customer Support Representative

    2 days ago

    Oxnard, United States Data Solutions Full time

    Customer Support Representative This is a remote position. As a Customer Support Representative, you will provide exceptional support to our clients by resolving issues, answering queries, and offering product guidance. You will play a key role in maintaining customer satisfaction and ensuring a positive user experience. Requirements: High school diploma or...

  • Customer Support Representative

    2 weeks ago

    Oxnard, United States Revvity Full time

    Customer Support RepresentativeJoin Revvity's dynamic Reproductive Diagnostic Software Services Team and launch your career in healthcare technology while making a meaningful impact as a Customer Service Representative! You'll receive comprehensive training on cutting-edge medical technology, build lasting relationships with healthcare professionals, and...

  • Technical Customer Care Representative I

    3 weeks ago

    Oxnard, United States MCI Full time

    Job OpportunityMCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.This position is a technical support role, troubleshooting VoIP...

  • On-Demand Data Breach Agent

    2 weeks ago

    Oxnard, United States MCI Full time

    Position OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking bilingual agents to work as needed in response to...

  • Technical Customer Care Representative I

    2 days ago

    Oxnard, United States MCI Full time

    divh2Job Opportunity/h2pMCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./ppThis position is a technical support role,...