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IT Field Service Technician
2 months ago
Skillset: IT Field Service Technician
Openings: 1
Location: Will be assigned a smaller territory in Connecticut, primarily in the Bridgeport and Milford areas
Duration: 6 Months – High possibility of either extension or conversion
Pay Rate: $18-23/hr
**Milage is reimbursed at 67 cents/mile**
Must haves:
• At least 3 years of experience with Face-To-Face Technical Support and troubleshooting in a Windows environment.
• Utilizing ServiceNow as a ticketing system or similar
• Great Customer Service personality for deskside support
• Familiarity with Microsoft Imaging
• Able to drive your own vehicle
• Vaccination against COVID-19 and the Flu
• HS Diploma
Plusses:
• Ability to troubleshoot network switches/connect cables in preparation for the network team to take over
• Experience with EPIC EMR
Job Description:
Insight Global is seeking a Field Service Technician to join the IT team of one of the largest healthcare systems in Connecticut. This person will be joining a team that supports around 200 sites throughout a territory with responsibilities including on-site support, installation, and maintenance. Utilizing ServiceNow, you will independently travel to clinic sites, troubleshoot technical issues, and produce detailed service reports. A key aspect of this role is building positive relationships with end users and ensuring optimal equipment performance as it will indirectly affect patient care. Projects, Incidents & Moves may require flexibility in availability to stay late or work a weekend as patient care cannot be put on hold.