Bilingual Customer Quality Specialist
4 weeks ago
Quality Assurance SpecialistThe Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews cases, interactions and evaluates them for compliance with standardized process requirements in both English and Spanish languages.Key responsibilities include reviewing cases, emails, and recorded telephonic interactions and evaluating them for compliance with standardized process requirements. Requirements may include soft skills in phone calls, clear communication in emails, and an adherence to directive in case work. Based on the review, the Quality Analyst provides a concise written analysis of the work reviewed along with feedback and coaching recommendations to improve the performance of the program.Required minimum qualifications:Bachelor's Degree or equivalent OR 4 years of relevant experience in lieu of degree.Experience following defined processes.Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.Must have fluent written and verbal English and must be fluent verbal Spanish.Candidates that do not meet the required qualifications will not be considered.Preferred qualifications:Experience with CMS's 1095-A.Advanced proficiency with MS Office including SharePoint, Teams, Excel, Word, and PowerPoint.Strong verbal and written communication skills.Familiarity with process improvement systems such as Lean Six Sigma, Agile, and others.Previous Federal Government experience.Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment. The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
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Lansing, Michigan, United States First National Bank of America Full timeFirst National Bankof Americais seeking a client focusedBilingual Customer Service Specialistwith a servant's heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service,...
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Bilingual Support Specialist
1 week ago
Lansing, Michigan, United States First National Bank of America Full timeFirst National Bankof Americais seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership. In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms.You will be...
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Bilingual Support Specialist
4 weeks ago
East Lansing, United States First National Bank of America Full timeFirst National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with our English and Spanish-speaking customers who are seeking home ownership. In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be...
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East Lansing, United States First National Bank of America Full timeJob Overview First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servants heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch...
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Escrow Quality Specialist
6 days ago
Lansing, Michigan, United States First National Bank of America Full timeFirst National Bankof America'sLoan Servicing Team is seeking a proactive, detailed and organizedEscrow Quality Specialistfor our team. The Escrow Quality Specialist's primary role will be to ensure the accurate entry of flood and hazard insurance data in accordance with compliance and regulatory guidelines. This multi-faceted role also reviews customer...
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Bilingual Customer Service Representative
4 days ago
Lansing, Michigan, United States First National Bank of America Full timeFirst National Bank of Americais seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successfulBilingual Customer Service Representativewill be goal-driven and thrive in a fast-paced...
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Bilingual Customer Service Representative
7 days ago
Lansing, MI, United States First National Bank of America Full timeFirst National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative will be goal-driven and thrive in a fast-paced...
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Bilingual Customer Service Representative
2 weeks ago
Lansing, MI, United States First National Bank of America Full timeFirst National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative will be goal-driven and thrive in a fast-paced...
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Bilingual Customer Service Representative
2 weeks ago
Lansing, MI, United States First National Bank of America Full timeFirst National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative will be goal-driven and thrive in a fast-paced...
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Bilingual Customer Service Representative
2 days ago
Lansing, Michigan, United States First National Bank of America Full timeFirst National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative will be goal-driven and thrive in a fast-paced...
