Bilingual Customer Service Specialist 9AM-6PM Shift

4 weeks ago

East Lansing, United States First National Bank of America Full time

Job Overview First National Bank of America is seeking a client focused Bilingual Customer Service Specialist with a servants heart to join our Online Branch. This candidate will serve as a point of contact for clients over the phone to provide an exceptional service and sales support in both English & Spanish. This role ensures that the online branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment. Schedule & Compensation Schedule Monday to Friday 9AM-6PM Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM. Responsibilities Provide service in both English and Spanish Answer inquiries regarding checking, savings, CDs, IRAs and home equity products Resolve account issues and ensure client satisfaction Drive deposit, lending, and cross-sell growth through consistent conversations Promote digital banking tools Uncovering client needs and recommend suitable products Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML) Maintain accurate client records and follow up on pending documentation Qualifications Bilingual fluency (English & Spanish) verbal and written Experience in a call center supporting English and Spanish speaking customers Prior banking or financial services experience (preferred) Exceptional interpersonal and communication skills Experience with Jack Henry (preferred) Ability to quickly course correct and adapt in culture of change Employee Benefits Medical Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental Premiums as low as $0.00 Vision Low premium Plan Discounted childcare Pet Insurance Paid Time Off (PTO) 401k with employer match Adjustable desks that can be raised or lowered to sit or stand First National Bank of America is an Equal Opportunity Employer. #J-18808-Ljbffr

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