Network Support Engineer

1 month ago


Charlotte, United States Hamilton Barnes Full time

We're hiring a Network Support Engineer in Charlotte, North Carolina.


Responsibilities

  • Providing tech support to clients with a focus on quick resolution of incidents, and high client satisfaction
  • Analyzing, troubleshooting, and resolving hardware, operating system, and application issues
  • Liaising with vendors, suppliers, and internal teams
  • Keeping our client and related internal documentation up to date
  • Continuously learn the latest technical best practices to improve efficiency
  • Escalation of tickets as per our escalation process
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to client network infrastructure

Technical Requirements:

  • 3yrs exp, troubleshooting skills and hands on working knowledge of:
  • Network (LAN, WAN, OSPF), Network Security firewalls (Cisco, Fortinet, Palo Alto)
  • Microsoft Windows Server Operating systems and Microsoft application servers
  • Microsoft Windows Desktop Operating systems and Microsoft Applications
  • VMWare providing ongoing support
  • Hands on working knowledge of IP routing and switching including VLAN, DHCP, MPLS, VPN, SD-WAN when troubleshooting issues on routers, switches, and firewalls.
  • Basic knowledge and understanding of PowerShell scripting
  • Basic knowledge of information security and best practices
  • Experience with CIS Controls, CMMC or NIST a plus
  • Experience in ConnectWise Automate, Manage, GMS, and Logic Monitor a plus
  • Use of monitoring systems for resource utilization, trending, to ensure system availability


Qualifications

  • MSP or Service Provider Support: 2-3 years
  • Strong verbal and written communication skills
  • Strong interpersonal and customer service skills
  • Strong organizational skills and attention to detail
  • Ability to engage, quickly develop trust and build positive relationships with stakeholders
  • Client-centric, always puts the client at the heart of everything we do
  • Professional, self-motivated, and completer-finisher approach to work
  • Troubleshooting: 2-5 years
  • Driver's License



Apply now with your updated resume



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