![Hamilton Barnes 🌳](https://media.trabajo.org/img/noimg.jpg)
Network Support Engineer
1 month ago
We're hiring a Network Support Engineer in Charlotte, North Carolina.
Responsibilities
- Providing tech support to clients with a focus on quick resolution of incidents, and high client satisfaction
- Analyzing, troubleshooting, and resolving hardware, operating system, and application issues
- Liaising with vendors, suppliers, and internal teams
- Keeping our client and related internal documentation up to date
- Continuously learn the latest technical best practices to improve efficiency
- Escalation of tickets as per our escalation process
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to client network infrastructure
Technical Requirements:
- 3yrs exp, troubleshooting skills and hands on working knowledge of:
- Network (LAN, WAN, OSPF), Network Security firewalls (Cisco, Fortinet, Palo Alto)
- Microsoft Windows Server Operating systems and Microsoft application servers
- Microsoft Windows Desktop Operating systems and Microsoft Applications
- VMWare providing ongoing support
- Hands on working knowledge of IP routing and switching including VLAN, DHCP, MPLS, VPN, SD-WAN when troubleshooting issues on routers, switches, and firewalls.
- Basic knowledge and understanding of PowerShell scripting
- Basic knowledge of information security and best practices
- Experience with CIS Controls, CMMC or NIST a plus
- Experience in ConnectWise Automate, Manage, GMS, and Logic Monitor a plus
- Use of monitoring systems for resource utilization, trending, to ensure system availability
Qualifications
- MSP or Service Provider Support: 2-3 years
- Strong verbal and written communication skills
- Strong interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Ability to engage, quickly develop trust and build positive relationships with stakeholders
- Client-centric, always puts the client at the heart of everything we do
- Professional, self-motivated, and completer-finisher approach to work
- Troubleshooting: 2-5 years
- Driver's License
Apply now with your updated resume
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