Director, Franchise Innovation

Director, Franchise InnovationMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading, but redefining the world of payments.Role: Director, Franchise Innovation will be a leader with global responsibilities defining Mastercard's new product and franchise development across services, building our franchises of the future. This includes defining and establishing franchise frameworks to support payments, data and value add services constructs, ideating and launching franchise rules and standards to support innovative new use cases across data, AI and security solutions. The role will support internal franchise stakeholders to interpret, communicate, and solve for scale and interoperability requirements across payment and data ecosystems impacting onboarding, licensing, consumer protections and ecosystem performance monitoring and reporting considerations. This is a role with key objectives in shaping Mastercard's multi-rail strategy and delivering commercial success. You will be working closely with various teams within Franchise, Product and other key stakeholders including Legal, Finance, Services, Treasury and Risk Management to deliver Franchise impact.The role is based in Purchase, US. Key responsibilities include:Driving development of Franchise framework development across all services including participation models, value exchange, associated rules/standards and potential compliance monitoring programsSupporting the team in requirement gathering workshops with customers and internal stakeholders and other ecosystem partners to deliver an MVP and roadmap of featuresActing as a Franchise liaison in internal project meetings in which requirements are being developed and designed offering strategic insights/know-how for Franchise scalabilityFacilitating development of Franchise rules and standards closely aligned with product vision to build seamless path of scalability across all servicesDeveloping value exchange diagrams and control points to ensure balanced exchange of value to enable key brand promises like consumer protections, disputes etc.Serving as a point of contact for potential Franchise solutions and operational support which can be offered to commercialize offerings in target marketsDeveloping product guides to build out via close partnership with Mastercard services team for MVP, aligned with evolving product visionSupporting interoperability and multi-rails scenarios where there is need to bridge Franchise frameworks between card and non-card paymentsAbility to lead on a proposition and launch it as part of a cross functional team across multiple regions where speed to market is criticalLaunching products and services via market tests and/or controlled pilots, ensuring key metrics are captured and reviewed and used as robust entry and exit criteria to define the success of the launchAbility to deputize for other Franchise Innovation Directors and VP'sAll About You:Excellent understanding of Mastercard Services including Open Banking, Data and Finance principles, key participants, rules and standardsExcellent understanding of Franchise principles including onboarding, licensing, brand promises and disputesRobust understanding of how Mastercard scales our servicesExperience and demonstrated success leading cross functional workshopsPositive can-do orientation and a desire to work collaboratively and grow professionallyExperience engaging with complex global programs and cross functional teamsAbility to lead and drive impact in internal/external meetings and at external industry eventsProven ability to define problems, collect data, establish facts, and draw valid conclusionsExcellent analytical and problem-solving skillsExcellent verbal and written communicationStrong project management skills including superior organization, planning, and follow throughPrior Services & innovation experience preferred in a product development, PMO or pre-sales rolePotential for travel (10%)Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.