Manager, Franchise Growth

Manager, Franchise Growth & EnablementThe Franchise model is the cornerstone of Mastercard's success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional carded payments as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers, merchants, and banks make, accept, and approve payments with complete peace of mind. The Franchise team shapes the payments ecosystem by establishing principles and foundational standards, onboarding new participants, enabling disputes processes, and ensuring the safety and integrity of our networkall while driving innovative concepts. Franchise is committed to ensuring the continued growth of Mastercard and the long-term health of the payments ecosystem.Franchise Growth & Enablement is seeking a Manager to execute and coordinate delivery of Specialty Merchant program enhancements. The responsibilities of this role will predominantly be:Lead the implementation of global specialty merchant program enhancements ensuring alignment with business objectives and delivering measurable impact across marketsServe as the program go-to-market lead in coordination with regional Franchise teams and cross-functional stakeholdersOwn program operations, including the design and implementation of procedures aligned with the enhancement roadmapEstablish and optimize operational frameworks and processes to support program scalability and efficiency, ensuring adherence to the enhancement plan and continuous improvement of program deliveryLead the evolution of the program through a multi-year strategic roadmapLeverage market insights, stakeholder feedback, and performance data to inform future enhancements and innovationAll About You: The ideal candidate for this position should:Proven experience and impact in strategy, execution, and project managementDemonstrated capabilities across business analysis, problem-solving, scope management and tangible outputsAbility to build trust and relationships among internal stakeholdersExperience leading cross-functional projects and helping frame, design and delivery for complex initiativesCapable of multi-tasking in a fast-paced environmentStrong communication (written and verbal) and interpersonal skillsExcellent time management, planning and organizational skillsHigh efficiency using data to support thinking/ build recommendationsLook at everything through the eyes of the customer and consider their needs as a priorityKnowledge of risk management practicesPayment or network payments experience preferredMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practicesEnsure the confidentiality and integrity of the information being accessedReport any suspected information security violation or breachComplete all periodic mandatory security trainings in accordance with Mastercard's guidelinesIn line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.