AppleCare Product Ops

AppleCare Product Ops - Product ManagerSan Francisco Bay Area, California, United StatesApple is a place where extraordinary people come together with passion and dedication to build product experiences that change the world If you're excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job. As a member of AppleCare Product Operations, you'll represent the customer throughout a product's journey from concept through development and launch. You'll develop and apply insights to help infuse innovative features into our product-development process. You will partner directly with product marketing; legal; finance; design; engineering; operations; and other functional teams across Apple. Together, you'll work to craft groundbreaking ideas into features and experiences that will positively impact hundreds of millions of people around the world and play a crucial role in the lives of our customers.DescriptionWe are seeking a dynamic, passionate individual with significant business and enterprise product management experience and a track record of at-scale product launches. You possess a strong technical background and the ability to methodically assess, prioritize and solve complex problems. You demonstrate attention to detail and focus on excellent customer-centric solutions. Your ability to tackle an independent work stream and drive progress is key. You will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences.ResponsibilitiesYou will be responsible for leading the planning, development, implementation and performance measurement of your programs. You will closely work with engineers, data scientists, financial analysts to see opportunities, develop them into business cases, and pitch them to executives. Once approved, you will work with project managers, designers and software engineers to bring those concepts to market. You are organized and proactive to the challenges of a fast paced environment with ability to handle ambiguity and build structure.In partnership with experts from functional areas across Apple, your key responsibilities are:Research and synthesize technology trends, competitive trends, and user feedback to identify new opportunitiesDevelop business cases and secure executive sponsorshipDefine product vision, strategy and roadmapAuthor product requirements and negotiate product trade-offs impacting schedule and usabilityGuide change management and go-to-market readiness plansMinimum Qualifications7+ years Product Management experience with at least one entire product development cycle from concept to introduction. Ability to lead through influence, debate, and storytelling. Strong organization skills and attention to detail; Ability to prioritize, lead, and advance multiple projects and deliver results in a fast-paced and ambiguous environment BS/BA degree in marketing/business/engineering or equivalent relevant professional experience.Preferred QualificationsStrong track record of leading product development cycles and partnering closely with engineering/technical teams. Best-in-class oral and written communication skills, as well as demonstrated success as an internal product lead. Outstanding analytical abilities and comfort with return on investment analyses, identification and measurement of program critical metrics and analyzing financial data. Experience with developing product vision and product roadmaps. Keen sense of cultural relevance, industry trends, and business and enterprise tastes for device protection, insurance, and support products. MS/MBA degree in marketing/business/engineering or equivalent relevant professional experience.Pay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $172,100 and $305,600, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.