AppleCare Product Ops
4 days ago
Weekly Hours: 40
Role Number: 200628219-3401
Summary
Apple is a place where extraordinary people come together with passion and dedication to build product experiences that change the world If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.
As a member of AppleCare Product Operations, you’ll represent the customer throughout a product’s journey from concept through development and launch. You’ll develop and apply insights to help infuse innovative features into our product-development process. You will partner directly with product marketing; legal; finance; design; engineering; operations; and other functional teams across Apple. Together, you’ll work to craft groundbreaking ideas into features and experiences that will positively impact hundreds of millions of people around the world and play a crucial role in the lives of our customers.
Description
We are seeking a dynamic, passionate individual with significant business and enterprise product management experience and a track record of at-scale product launches. You possess a strong technical background and the ability to methodically assess, prioritize and solve complex problems. You demonstrate attention to detail and focus on excellent customer-centric solutions. Your ability to tackle an independent work stream and drive progress is key.
You will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences.
Minimum Qualifications
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7+ years Product Management experience with at least one entire product development cycle from concept to introduction.
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Ability to lead through influence, debate, and storytelling.
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Strong organization skills and attention to detail; Ability to prioritize, lead, and advance multiple projects and deliver results in a fast-paced and ambiguous environment
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BS/BA degree in marketing/business/engineering or equivalent relevant professional experience.
Preferred Qualifications
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Strong track record of leading product development cycles and partnering closely with engineering/technical teams.
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Best-in-class oral and written communication skills, as well as demonstrated success as an internal product lead.
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Outstanding analytical abilities and comfort with return on investment analyses, identification and measurement of program critical metrics and analyzing financial data.
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Experience with developing product vision and product roadmaps.
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Keen sense of cultural relevance, industry trends, and business and enterprise tastes for device protection, insurance, and support products.
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MS/MBA degree in marketing/business/engineering or equivalent relevant professional experience.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
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