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Program Manager

2 months ago

McLean, United States TeamPeople Full time

Primary Function

As a Sr. Program Manager, you will be shepherding the delivery of a large-scale cross-functional global strategic program from initiation to execution and ongoing adaptation. In this role you will lead the development of a program to build a more agile Marketing technology ecosystem & operating model, which is a core strategy for our long term Marketing & Loyalty department vision. You will be key in delivering new, ground breaking digital innovations, capabilities and strategies within the organization and ensuring scoping, resourcing, execution and adoption is aligned and prioritized as appropriate.

This Program will be imperative to the evolution & efficiency of our organization and highly complex in nature as it bridges multiple teams and departments. Projects will range from more technical to strategic & operational, and span a number functions/disciplines (e.g., marketing, loyalty program, technology, customer experience, and commercial services). You will also be responsible for helping develop and refine tools, templates, change management and standard methodologies to continuously improve our program management capabilities. In this position, you will need to excel at building relationships quickly in a dynamic organization, actively engaging with team members at all levels of the organization (up to and including SVPs), and maintaining flexibility to change direction when needed. This role will work in close partnership with Marketing & Loyalty Strategy, MarTech, Performance & Operations.


Pay Range: $95-$109.25 per hour.


Duties & Responsibilities

  • Build detailed multi-function and multi-phase program plans which incorporate contingency planning and project risk analysis.
  • Act as a high-level, coordinating manager to ensure business owners and decision makers have appropriate information, decisions are made in the necessary timeframes, and project ownership is assigned to and prioritized by appropriate partner teams.
  • Advise and guide business owners and stakeholders on managing key project achievements including: defining functional specifications, establishing timelines and success criteria, leading participation in partner meetings, helping senior leadership understand and evaluate trade-offs and ensuring appropriate information flow across teams and functions.
  • Identify strategic gaps and evaluate opportunities for new initiatives and tools to support efforts across the organization.
  • Ensure streamlined, constructive communications about all assigned projects to all partners.
  • Participate in selection and negotiating contractor, vendor and partnership relationships in partnership with legal and procurement teams to ensure the success of key projects.
  • Support the design and development of change management, operating models and process solutions to ensure appropriate implementation of strategic projects.
  • Act as an effective steward of project budgets.
  • Lead cross-functional teams through execution of assigned projects and effectively lead projects across geographic lines.


Skills & Qualifications

  • Dedicated self-starter with working knowledge across Marketing functions
  • Ability to move and positively influence a group toward a common direction and vision
  • Proven experience leading complex initiatives including program management and business consulting skills
  • Ability to think conceptually, overlay appropriate decision structures and models on strategic questions and work independently
  • Excellent interpersonal skills, including ability to identify message points for presentations and to enthusiastically identify appropriate opportunities to share those messages with all constituent groups
  • Skillful ability to guide teams through high-level stakeholder communications & updates
  • Ability to facilitate working sessions with key partners and synthesize data with opportunities to identify strategic and tactical solutions
  • Thrive in a dynamic, matrixed environment
  • Outstanding attention to detail
  • Dedication and integrity


Education & Experience

  • Seven (7)+ years’ experience in consulting or program management and delivering cross-functional projects
  • Experience working with Marketing Teams
  • A track record for driving execution and delivering results in diverse organizational environments
  • Travel up to 10% of the time
  • BA/BS Bachelor's Degree
  • Experience working with MarTech teams
  • PMP certification
  • Experience working across regions: Americas, EMEA and APAC
  • Professional experience capturing and writing business requirements, test plans and communication artifacts
  • Experience building plans that are demonstrable in understanding critical path and task dependencies


Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.