Membership Coordinator

2 weeks ago

Austin, United States Wi-Fi Alliance Full time

Wi-Fi Alliance is a global trade organization that prizes collaboration. Wi-Fi Alliance staff work with cutting edge technology in a dynamic and inspiring work culture that supports a strong work/life balance, new opportunities, and individual growth. Regardless of discipline, all who work at Wi-Fi Alliance contribute to delivering the terrific user experience for which Wi-Fi is known.

Wi-Fi Alliance seeks a Membership Coordinator to support ongoing member recruitment and retention initiatives as well as completing recurring business management tasks. The Membership Coordinator reports to the Sr. Manager of Member Success. He/she will work with the best technical and marketing talent in Wi-Fi Alliance member companies, driving industry-visible efforts that support the mission of connecting everyone and everything, everywhere.

Core Responsibilities

  • Managing and troubleshooting Salesforce cases, resolving those associated with membership and routing other cases as needed to the appropriate staff members
  • Learn where information and resources are housed on our websites
  • Membership Management: managing communication of information to prospective members, answering inquiries, qualifying new member prospects: researching company information, conveying information to the Board of Directors for approval, processing membership applications, loading company logos, obtaining signed agreements and uploading to Salesforce, creating membership dues invoices, activating new memberships in Salesforce
  • Obtaining and processing Affiliate membership confirmations
  • Processing and reactivating suspended and past memberships
  • Providing recurring reports to the Board of Directors
  • Maintaining the membership pipeline
  • Preparing new member logo slides for member meetings
  • Completing special projects as assigned- i.e. creating reports in Salesforce, performing membership renewal cycle tasks
  • Collaborating with membership manager on process improvements
  • Maintaining Salesforce database and Causeway (company and contact) records
  • Auditing logos for accuracy on membership website page
  • Learning and adhering to Wi-Fi Alliance policies and procedures

Experience, Skills and Abilities

  • Excellent communication and interpersonal skills to provide outstanding customer service
  • High attention to accuracy and detail-oriented, ensuring thorough and accurate input and output
  • Strong problem-solving abilities, capable of identifying an obstacle, providing solutions and closing to resolution
  • Exceptional time management skills, ability to remain focused and organized to achieve objectives while working on multiple priorities
  • Personal accountability and ownership of duties and responsibilities
  • Ability to read, analyze and interpret business correspondence, policies and procedural manuals provided in written, oral, diagram or schedule form
  • Ability to write and speak English clearly and concisely, actively listen to others, ask questions to verify understanding, and use tact and consideration when delivering information and feedback
  • Ability to communicate well with Members and Staff across different cultures
  • Comfortable working alone
  • Proficient knowledge of Microsoft Office products including Excel, PowerPoint, Word, SharePoint and Outlook
  • Proficient experience and knowledge of Salesforce CRM required previous experience with Causeway document repository a plus
  • 5 years of administrative support experience in an office setting
  • Associate's or bachelor’s degree preferred
  • Ability to work 40 hours weekly

Compensation

Competitive compensation and benchmark benefits package, including 100% employee paid healthcare premiums, 401K matching, generous PTO, and fitness allowance.

If you have the talent and skills to be incredibly successful as a Membership Coordinator and as a member of our team, we want to hear from you. To be considered for this role, please forward your resume and a cover letter outlining your interest, including your salary requirements, to cjones@wi-fi.org. This position is located in Austin, Texas, no relocation is available. To learn more about Wi-Fi Alliance, please visit our website at . Wi-Fi Alliance participates in E-Verify. For more information, please refer to

About Wi-Fi Alliance® |

Wi-Fi Alliance® is the worldwide network of companies that brings you Wi-Fi®. Members of our collaboration forum come together from across the Wi-Fi ecosystem with the shared vision to connect everyone and everything, everywhere, while providing the best possible user experience. Since 2000, Wi-Fi Alliance has completed more than 75,000 Wi-Fi certifications. The Wi-Fi CERTIFIED™ seal of approval designates products with proven interoperability, backward compatibility, and the highest industry-standard security protections in place. Today, Wi-Fi carries more than half of the internet’s traffic in an ever-expanding variety of applications. Wi-Fi Alliance continues to drive the adoption and evolution of Wi-Fi, which billions of people rely on every day.

Follow Wi-Fi Alliance:

wi-fi.org/beacon

wi-fi.org/signal

facebook.com/wificertified

twitter.com/wifialliance

linkedin.com/company/wi-fi-alliance

youtube.com/wifialliance

Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi CERTIFIED 6®, the Wi-Fi CERTIFIED 6 logo, Wi-Fi CERTIFIED EasyMesh®, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, Wi-Fi Direct®, Wi-Fi Alliance®, WMM®, Miracast®, Wi-Fi CERTIFIED Passpoint®, and Passpoint® are registered trademarks of Wi-Fi Alliance. Wi-Fi CERTIFIED™, Wi-Fi Protected Setup™, Wi-Fi Multimedia™, WPA2™, Wi-Fi CERTIFIED WPA3™, WPA3™, Wi-Fi CERTIFIED Miracast™, Wi-Fi ZONE™, the Wi-Fi ZONE logo, Wi-Fi Aware™, Wi-Fi CERTIFIED HaLow™, Wi-Fi HaLow™, Wi-Fi CERTIFIED WiGig™, WiGig™, Wi-Fi CERTIFIED Vantage™, Wi-Fi Vantage™, Wi-Fi CERTIFIED Location™, Wi-Fi Location™, Wi-Fi CERTIFIED Home Design™, Wi-Fi Home Design™, Wi-Fi CERTIFIED Agile Multiband™, Wi-Fi Agile Multiband™, Wi-Fi CERTIFIED Optimized Connectivity™, Wi-Fi Optimized Connectivity™, Wi-Fi EasyMesh™, Wi-Fi CERTIFIED Enhanced Open™, Wi-Fi Enhanced Open™, Wi-Fi CERTIFIED Easy Connect™, Wi-Fi Easy Connect™, Wi-Fi CERTIFIED Data Elements™, Wi-Fi Data Elements™, Wi-Fi CERTIFIED QoS Management™, Wi-Fi QoS Management™, and the Wi-Fi Alliance logo are trademarks of Wi-Fi Alliance.

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