Workplace Experience Coordinator

Workplace Experience Coordinator - Seattle, WAAs a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.What You'll Do:First point of contact for visiting employees. Follow security protocols and issue visitor passes. Coordinate and execute workplace services including mail, office supply services, daily walks and office checks to ensure clean and tidy office space; adequate office supplies. Respond to employee requests via Jira ticketing system. Acknowledge inquiries or complaints, and provide solutions in a professional customer service-driven manner. Manage janitorial or maintenance work orders as needed. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Also may involve registering and welcoming guests. Manage rooms, all-hands areas, and other bookable spaces, helping troubleshoot any schedule clashes or booking of event space for team and employee needs. Be proactive in managing deliveries and contractors coming on site. Coordinate with vendors who supply services or goods to the workplace. This includes snack and catering vendors as well as deliveries/shipping/receiving. Support the Workplace Manager in cultivating a positive office culture and incorporating our core values. Collaborate and/or plan and execute company-sponsored events, manage in-office programs (e.g. gym registration), and foster a safe, fun, and inclusive work environment. Onboarding Support: Set up employee desks for new joiners, conduct building tours. Be familiar with the physical security operations in the office and the building and maintain a close liaison with the key stakeholders. Coordinate with the security team when there are events, visitors, during an incident and when any works are being planned. Collaborate with the Workplace Manager and Security Team during fire and evacuation exercises.What You'll Need:Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. HS Diploma or GED or equivalent experience required. A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience. Open and flexible work schedules. Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help. Apply a high level of attention to detail as well as strong verbal and written skills. Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs. Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.Why CBRE?A culture of respect, integrity, service, and excellence crafts our approach to every opportunity CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $57,000 annually and the maximum salary for the Workplace Experience Coordinator position is $62,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.Equal Employment Opportunity:CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.