Customer Service Representative
3 weeks ago
Customer Service Representative Position Summary Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Customer Service Department. Essential Functions Provides timely and accurate information to incoming customer order status and product knowledge requests. Provides timely feedback to the company regarding service failures or customer concerns. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with the credit department to resolve disputed credit items. Partners with the sales team to meet and exceed customer's service expectations. Provides communication support via email, orders, and phone calls. Email: Manage and maintain all emails that come into the Customer Service group email. This includes: Responding to emails within 15 minutes, acknowledging. Taking appropriate action on the email. May include either a forward to the appropriate contact, status requests, placing an order or assisting the customer in any way. Ensuring all emails are addressed, even if it does not pertain to your assigned Sales rep. Orders: Enter new orders, release blanket orders and manage reschedules. Receive Purchase Order, Enter order, send to Rep for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer. Manage back orders and past dues daily. Manage 3 day out drawer daily. Confirm next day scheduled orders, daily. Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order. Phone Calls: Answer all incoming calls in a courteous and professional manner. This includes the Customer Service department main line or your direct extension and follow through with the appropriate action. Provide customers with status updates and ETA's. Maintain Voicemail box and keep current-respond to customer's messages. Marginal Functions Ability to prioritize, work independently and maintain a professional/friendly demeanor is essential. Other projects as assigned. Escalate situations when needed. Education/Knowledge/Skill Requirements High School graduate or GED. One year experience as a Customer Service Representative. Previous program Management experience, preferred. Previous Sage X3 experience, preferred. Excellent communication and problem-solving skills. A high level of motivation with a strong work ethic. Effective interpersonal skills and a positive outlook. Customer/Client Focus. Problem Solving/Analysis. Time Management. Communication Proficiency. Teamwork Orientation. Technical Capacity.
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Customer Service Representative
6 days ago
Hebron, United States Mr. Rooter Corporation Full timeCustomer Service Representative In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers' homes. At Mr. Rooter, we love what we do, and we believe in it. It's not just plumbing to us, but a...
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Customer Service Representative
4 weeks ago
Hebron, United States TransPak Full timeCustomer Service Representative Position Summary Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the Customer Service Department. Essential Functions Provides timely and accurate...
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Representative, Customer Service
4 weeks ago
Hebron, United States ZEISS Group Full timeHow many companies can say theyve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and...
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Customer Service Representative
2 weeks ago
Hebron, KY, United States TransPak Full timeThe job duties listed below describe the general nature of the work; some incumbent's duties may differ. The Physical Requirements described below represent the requirements to perform the essential functions of this job. Reasonable accommodation and the interactive process will be employed to determine reasonable accommodations. Please contact your...
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Customer Service Representative
2 weeks ago
Hebron, KY, United States TransPak Full timeThe job duties listed below describe the general nature of the work; some incumbent's duties may differ. The Physical Requirements described below represent the requirements to perform the essential functions of this job. Reasonable accommodation and the interactive process will be employed to determine reasonable accommodations. Please contact your...
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Lead Customer Service Representative
3 weeks ago
Hebron, United States Verst Logistics Full timeLead Customer Service Representative Job Category: Administrative Requisition Number: LEADC001987 Posted: December 10, 2025 Full-Time On-site Hebron, KY 41048, USA Description Hebron, KY 1st shift $22.50/hr. although wage may vary depending on experience Duties and Responsibilities: Essential Functions: Manage and monitor order processing to ensure accuracy,...
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Customer Service Representative
6 days ago
Hebron, United States Verst Logistics Full timeCustomer Service Representative Job Category: Customer Service Location: Hebron, KY 41048, USA Shift: 1st Shift Hourly Wage: $18 although wage may vary depending on experience Description Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner....
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Customer Service Representative
5 days ago
Hebron, United States Mr. Rooter Full timeCustomer Service RepresentativeIn 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers' homes. At Mr. Rooter, we love what we do, and we believe in it. It's not just plumbing to us, but a...
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Customer Service Representative Supervisor
14 hours ago
Hebron, United States Verst Logistics Full timeCustomer Service Representative SupervisorJob Category: Customer ServiceRequisition Number: CUSTO001995Location: Hebron, KY 41048, USADescriptionHebron, KY Salary: $55,000 - $65,000 based on experienceKey Responsibilities Team Leadership: Recruit, train, mentor, and evaluate customer service agents; delegate tasks and manage schedules. Customer Resolution:...
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Customer Service Representative
4 days ago
Hebron, Indiana, United States NITCO Full timeThe Company :NITCO is a family owned company that has 80 years in the telecommunications industry. We currently provide High-Speed Internet, Phone, & IPTV. We are known for the great care we take with our customers and employees alike.We offer great hands on training with the ability to grow within the company.We are committed to providing exceptional...
