Sr Technical Support
2 weeks ago
Role: Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location: Onsite - 5 Days/Week | Boston, MA Duration: Longterm Contract Position Summary The Executive Tech Services (ETS) Sr. Technician will serve as the site lead within our Onsite Tech Services (OTS) team. This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff in a fast-paced financial services environment. This position provides hands-on technical oversight of vendor-managed site teams, partners closely with managers to drive a service-first delivery strategy and builds strong relationships with business stakeholders. Success in this role requires deep technical expertise, excellent communication skills, and a proven ability to support senior executives in dynamic, high-touch environments. Key Responsibilities Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas. Deliver and coordinate 24/7 white-glove support for executives, resolving issues with discretion, speed, and precision. Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems. Act as the escalation point for complex or sensitive support issues involving executive stakeholders. Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution. Partner with managers to align support operations with business needs and reinforce a service-first culture. Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs. Promote a culture of service excellence, accountability, and continuous improvement across the site. Maintain and update tickets in alignment with SLA and KPI targets. Manage IT asset lifecycle including procurement, inventory, and disposal. Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication. Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations. Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities. Required Qualifications Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments. Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service. Strong technical oversight and vendor coordination capabilities. Exceptional communication, problem-solving, and stakeholder engagement skills. Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging. Ability to operate independently and make decisions in dynamic, fast-paced environments. Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management. Experience with IT Asset Management (ITAM) tools and practices. Bachelor's degree or 5-8 years of relevant IT experience. Preferred Skills & Certifications Industry certifications (e.g., Microsoft, ITIL, CompTIA). Familiarity with performance management, capacity planning, and business relationship management
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Sr. Technical Support Specialist
7 days ago
Boston, United States Addison Group Full timeREQUIREDJob Title: Sr. Technical Support Location: Boston, MACompensation: $45-65/hrBenefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and...
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Sr. Technical Support Specialist
7 days ago
Boston, United States Addison Group Full timeREQUIREDJob Title: Sr. Technical Support Location: Boston, MACompensation: $45-65/hrBenefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and...
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Sr. Technical Support Specialist
1 day ago
Boston, United States Addison Group Full timeJob Title: Sr. Technical SupportLocation: Boston, MACompensation: $45-65/hrBenefits: This position is eligible for medical, dental, vision, and 401(k).Duration: 6 Month Contract with potential to extend/convertJob Description:Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide...
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Sr. Technical Support Specialist
1 day ago
Boston, United States Addison Group Full timeJob Title: Sr. Technical SupportLocation: Boston, MACompensation: $45-65/hrBenefits: This position is eligible for medical, dental, vision, and 401(k).Duration: 6 Month Contract with potential to extend/convertJob Description:Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide...
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Sr. Technical Services
2 weeks ago
Boston, United States MENTOR Technical Group Corporation Full timeMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...
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Technical Support Engineer
3 weeks ago
Boston, United States Indotronix International Corporation Full timeTechnical Support Engineer | Boston, Massachusetts, United States Title: Sr Technical Support Engineer Location: Hyrbid 3x/week onsite in our Boston, Dallas (Coppell), or Raleigh office. Must be in one of these three geographies. Client is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way...
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Sr. Technical Sales Specialist
2 weeks ago
Boston, United States Danaher Full timeSr. Technical Sales SpecialistAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Aldevron, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and...
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Senior Veeva CRM Technical Support
4 weeks ago
Boston, United States Syntricate Technologies Full timePosition- Senior Veeva CRM Technical Support Duration-Contract Location- Cambridge, M JD Senior Veeva CRM Technical Support Digital : SAP BRIM : CRM, CC, Mediation & Simulation 10 & Above Regards, Pallavi Verma Sr. Technical Recruiter | Syntricate Technologies Inc. Direct : 781-552-4333 | Email : pallavi@syntricatetechnologies.com | Web:...
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Boston, MA, United States Addison Group Full timeTechnical Support Benefits: This position is eligible for medical, dental, vision, and 401(k). Bay Area Headquartered Tech company is searching for a Sr. Technical Support Engineer to join their Boston office and provide day-to-day support of installation, configuration, and ongoing usability of laptop and desktop computers, and conference room...
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Sr. Technical Program Manager, PreStart
3 weeks ago
Boston, United States Amazon Full timeJoin to apply for the Sr. Technical Program Manager, PreStart role at Amazon Description Interested in working with the latest technology in the cloud computing space to impact millions of people? The Joining Amazon Technology team is building cutting edge solutions to revolutionize the way we onboard 2.8 million Amazon new workers a year in over 60...
