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Hybrid Field Services Engineer

3 months ago

Thomasville, United States Sloan Full time

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.


We have an immediate need for a Field Services Engineer. Field Services Engineers work in conjunction with the sales team as the key technical advisor and product advocate for all technical issues to assure complete customer satisfaction throughout all stages of the sales process. The position will become the go to person for Sloan product application and provide unbiased implementation of company policies and procedures. The individual must be able to establish and maintain strong relationships throughout the sales cycle. Application Engineers are the primary technical resource for the field sales force and are responsible for actively driving and managing projects to completion which may include site assessments, product selection, installation oversight, product training, etc. Application Engineers provide guidance, direction and training, both remote and onsite, to Sloan's regional sales managers, manufacturing rep network, customers, contractors, engineers, wholesalers, etc. Handles overflow calls for Technical Support when not engaged in field work.


Responsibilities:


  • Completes job site assessments on project, especially those with performance contractors, to better understand the existing plumbing systems, products and performance prior to order submittals. These assessments include analyzing the upstream conditions (i.e. water pressures, water supply pipe sizes, PRV presence, water quality, etc.), fixture and valve manufacturers, age and conditions and downstream conditions (i.e. pipeline conditions). Interprets customers' needs and makes recommendations on plumbing system improvements, product selection and tests solution in one or two fixtures or restrooms before converting entire building. Travels to project sites to perform start-up, integration and training services.
  • Performs on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues. Captures and analyzes field data for Engineering / Manufacturing review in order to mitigate product failures, initiate corrective actions and aid in new product development and/or product improvements. Handles overflow calls for Technical Support when not in the field.
  • Provides direction and support to the Sloan Service Network during new product launches at customer facilities. Performs product training seminars at customer locations for maintenance personnel, plumbing organizations, manufacturer's reps, contractors and other stakeholders. Training to focus on maintenance, repair, operation and troubleshooting of Sloan products, amidst a variety of commercial operating systems.
  • Maintains accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in Cloud for Customer and Cloud for Service databases.
  • Authors reports, repair bulletins or best practices documents related to field findings.
  • Reviews technical documentation to ensure accurate and complete information is present. Initiates change process and repair bulletins when necessary.
  • Documents and delivers best practices for diagnostic and repair procedures via all forms of media (written, verbal, video, etc.).
  • Other duties and responsibilities as required.


Requirements:


  • Bachelor's degree (or a high school diploma/GED with equivalent years of related work experience).
  • At least 5 years of experience in advanced troubleshooting methods and field quality assessment.
  • Strong knowledge and understanding of service and installation processes.
  • Ability to interpret maintenance manuals, schematics and wiring diagrams to install, disassemble, assemble and repair product.
  • Ability to read and interpret plumbing system drawings.
  • General knowledge of plumbing control systems.
  • Knowledge of and experience with developing testing/auditing programs, including FMEA, 8D, Design of Experiments.
  • Proven ability of problem solving and quality improvement tools including corrective and preventative action.
  • Sound business acumen and understanding of when to escalate and engage subject knowledge experts and mitigate risk.
  • Ability to prioritize and project multiple customer issues and situations.
  • Interpret and implement company policies clearly escalating and gaps as necessary.
  • Drive customer information with facts avoiding unsubstantiated claims of product performance.


Preferred Qualifications:


  • Strong written, verbal and presentation skills with the ability to translate and communicate technical information across a broad audience. Proven skills with positive customer interactions.
  • Work independently with ability to submit timely reports on customer recommendations and reports to home office and supervisor.
  • Maintain timely expense reports and budget expenditures, identifying gaps and escalating on a timely basis.
  • Submit and maintain established budgets.
  • Moderate/Advanced understanding of plumbing systems.
  • Good with hands / tools.
  • Action oriented.
  • Strong analytical, mathematical and problem-solving skills.
  • Computer proficiency in MS Office products.
  • SAP familiarity a plus.


We offer a highly competitive compensation and benefits package, including:


  • Medical, dental, vision, Rx coverage for employee plus eligible dependents
  • Life and AD & D insurance, dependent life insurance, long term disability, and HSA
  • Employer matching 401K, PTO, holidays, EAP, wellness programs, on-site medical staff and fitness center


We Are Proud Partners with the Chicago Cubs:


We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.


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For additional company information please visit our website at .

We Are An Equal Opportunity Employer.