Field Services Engineer

2 weeks ago

Thomasville, United States Sloan Full time

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.


We have an immediate need for a Field Services Engineer. Field Services Engineers work in conjunction with the sales team as the key technical advisor and product advocate for all technical issues to assure complete customer satisfaction throughout all stages of the sales process. The position will become the go to person for Sloan product application and provide unbiased implementation of company policies and procedures. The individual must be able to establish and maintain strong relationships throughout the sales cycle. Field Services Engineers are the primary technical resource for the field sales force and are responsible for actively driving and managing projects to completion which may include site assessments, product selection, installation oversight, product training, etc. Field Services Engineers provide guidance, direction and training, both remote and onsite, to Sloan's regional sales managers, manufacturing rep network, customers, contractors, engineers, wholesalers, etc. Handles overflow calls for Technical Support when not engaged in field work.


Responsibilities:


  • Completes job site assessments on project, especially those with performance contractors, to better understand the existing plumbing systems, products and performance prior to order submittals.
  • Compiles assessments that include analyzing the upstream conditions (i.e. water pressures, water supply pipe sizes, PRV presence, water quality, etc.), fixture and valve manufacturers, age and conditions and downstream conditions (i.e. pipeline conditions).
  • Interprets customers' needs and makes recommendations on plumbing system improvements, product selection and tests solution in one or two fixtures or restrooms before converting entire building.
  • Travels to project sites to perform start-up, integration and training services.
  • Performs on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues.
  • Captures and analyzes field data for Engineering / Manufacturing review in order to mitigate product failures, initiate corrective actions and aid in new product development and/or product improvements.
  • Handles overflow calls for Technical Support when not in the field.
  • Provides direction and support to the Sloan Service Network during new product launches at customer facilities.
  • Performs product training seminars at customer locations for maintenance personnel, plumbing organizations, manufacturer's reps, contractors and other stakeholders.
  • Trains to focus on maintenance, repair, operation and troubleshooting of Sloan products, amidst a variety of commercial operating systems.
  • Maintains accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in Cloud for Customer and Cloud for Service databases.
  • Authors reports, repair bulletins or best practices documents related to field findings.
  • Reviews technical documentation to ensure accurate and complete information is present.
  • Initiates change process and repair bulletins when necessary.
  • Documents and delivers best practices for diagnostic and repair procedures via all forms of media (written, verbal, video, etc.).
  • Other duties and responsibilities as required.


Requirements:


  • Bachelor's degree (or a high school diploma/GED with equivalent years of related work experience).
  • At least 5 years' of experience in advanced troubleshooting methods and field quality assessment.
  • Strong knowledge and understanding of service and installation processes.
  • Ability to interpret maintenance manuals, schematics and wiring diagrams to install, disassemble, assemble and repair product.
  • Ability to read and interpret plumbing system drawings.
  • General knowledge of plumbing control systems.
  • Knowledge of and experience with developing testing/auditing programs, including FMEA, 8D, Design of Experiments.
  • Proven ability of problem solving and quality improvement tools including corrective and preventative action.
  • Sound business acumen and understanding of when to escalate and engage subject knowledge experts and mitigate risk.
  • Ability to prioritize and project multiple customer issues and situations.
  • Interpret and implement company policies clearly escalating and gaps as necessary.
  • Drive customer information with facts avoiding unsubstantiated claims of product performance.


Preferred Qualifications:


  • Strong written, verbal and presentation skills with the ability to translate and communicate technical information across a broad audience. Proven skills with positive customer interactions.
  • Work independently with ability to submit timely reports on customer recommendations and reports to home office and supervisor.
  • Maintain timely expense reports and budget expenditures, identifying gaps and escalating on a timely basis.
  • Submit and maintain established budgets.
  • Moderate/Advanced understanding of plumbing systems.
  • Good with hands-on repairs and tools.
  • Action-oriented.
  • Strong analytical, mathematical and problem-solving skills.
  • Computer proficiency in MS Office products.
  • SAP familiarity a plus.


We offer a highly competitive compensation and benefits package, including:


  • Medical, dental, vision, Rx coverage for employee plus eligible dependents.
  • Life and AD & D insurance, dependent life insurance, long term disability, and HSA.
  • Employer matching 401K, PTO, holidays, EAP, wellness programs, on-site medical staff and fitness center.


We Are Proud Partners with the Chicago Cubs:


We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.


JOIN AN INDUSTRY LEADER


For additional company information please visit our website at www.sloan.com .

We Are An Equal Opportunity Employer.

  • Mortgage Field Service Inspector

    2 weeks ago

    Thomasville, Georgia, United States National Mortgage Field Services Full time

    Mortgage Field Service Inspector Job DescriptionAs a Mortgage Field Service Inspector with National Mortgage Field Services, you will play a crucial role in documenting the occupancy and physical condition of mortgaged properties. Your primary responsibility will be to inspect properties, determine their occupancy status, and rate their condition using a...

  • Field Services Engineer

    2 weeks ago

    Thomasville, Georgia, United States Sloan Full time

    Job Title: Field Services EngineerSloan, a leading manufacturer of commercial plumbing systems, is seeking a highly skilled Field Services Engineer to join our team. As a key technical advisor, you will work closely with our sales team to ensure complete customer satisfaction throughout the sales process.Responsibilities:Conduct job site assessments to...

  • Field Services Engineer

    1 week ago

    thomasville, United States Sloan Full time

    Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china...

  • Field Services Engineer

    5 days ago

    thomasville, United States Sloan Full time

    Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china...

  • Manufacturing Process Engineer

    2 weeks ago

    Thomasville, Georgia, United States Whitcraft Full time

    Job Title: Manufacturing EngineerAt Whitcraft, we are seeking a highly skilled Manufacturing Engineer to join our team. As a key member of our engineering department, you will be responsible for developing and implementing efficient manufacturing processes to meet the demands of our aerospace customers.Key Responsibilities:Develop and implement manufacturing...

  • HVAC Service Technician

    2 weeks ago

    Thomasville, Alabama, United States Engineered Cooling Services Full time

    Job Posting: Facilities HVAC Service TechnicianEngineered Cooling Services (ECS) is a leading commercial and industrial HVAC service company seeking highly skilled individuals to join our team. We specialize in energy-efficient solutions and offer a competitive salary, advancement opportunities, excellent benefits, and multi-level training.Position...

  • Civil Engineer

    2 months ago

    Thomasville, United States JMJ Group, LLC Full time

    At JMJ Group, the Civil Engineer works both independently and collaboratively on a variety of land development, water resources, and transportation projects to devise and implement solutions for private and public clients.General CharacteristicsApplies broad knowledge of principles and practices in a specific practice area.Independently evaluates, selects,...

  • Civil Engineer

    2 months ago

    Thomasville, United States JMJ Group, LLC Full time

    At JMJ Group, the Civil Engineer works both independently and collaboratively on a variety of land development, water resources, and transportation projects to devise and implement solutions for private and public clients.General CharacteristicsApplies broad knowledge of principles and practices in a specific practice area.Independently evaluates, selects,...

  • Manufacturing Engineering Manager

    3 days ago

    Thomasville, Georgia, United States Xylem Full time

    As a leading water technology company, Xylem is at the forefront of addressing the world's most critical water challenges.Key Responsibilities:Develop and implement manufacturing processes to maintain efficiency, reduce costs, and improve sustainability.Lead and manage the manufacturing engineering team to execute projects effectively.Analyze and design lean...

  • Process Training Engineer

    1 week ago

    Thomasville, North Carolina, United States Marazzi Group Full time

    Job SummaryWe are seeking a highly skilled Process Training Engineer to join our team at Marazzi Group. As a Process Training Engineer, you will be responsible for developing and implementing training programs for manufacturing processes, ensuring that employees have the necessary skills and knowledge to perform their jobs effectively.The ideal candidate...

  • Facilities HVAC Service Technician

    3 weeks ago

    Thomasville, Alabama, United States Engineered Cooling Services Full time

    Job Posting: Facilities HVAC Service TechnicianEngineered Cooling Services (ECS), the Southeast's leading commercial and industrial HVAC service company, is seeking highly skilled individuals to join our team. ECS specializes in energy-efficient commercial and industrial HVAC solutions. We value our employees and the community, offering a competitive salary...

  • Construction Materials Field Supervisor

    3 days ago

    Thomasville, Georgia, United States Benton Technical Services Full time

    Job DescriptionBenton Technical Services is seeking a highly skilled Construction Supervisor to join our team. As a key member of our construction department, you will be responsible for overseeing the construction of fiber optic and legacy communication systems.The ideal candidate will have a strong background in outside plant construction, with experience...

  • Senior Quality Management Systems Engineer

    4 weeks ago

    Thomasville, Georgia, United States Pursuit Aerospace Full time

    Job TitleSenior Quality Management Systems Engineer/Lead AuditorFLSA StatusExempt (Salaried)Pursuit Aerospace specializes in the manufacturing of complex fabrication and precision machined components. We are seeking a highly skilled Senior Quality Management Systems Engineer/Lead Auditor to join our team. The successful candidate will be responsible for...

  • Senior Quality Management Systems Engineer

    2 weeks ago

    Thomasville, Georgia, United States Pursuit Aerospace Full time

    Job Title:Senior Quality Management Systems EngineerJob Summary:Pursuit Aerospace is seeking a highly skilled Senior Quality Management Systems Engineer to join our team. As a key member of our quality department, you will be responsible for ensuring the facility meets regulatory requirements for the manufacture of complex fabrication and precision machined...

  • Service Manager

    3 weeks ago

    Thomasville, United States Agpro Full time

    Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Job Duties Develops,...

  • Senior Quality Management Systems Engineer

    4 weeks ago

    Thomasville, Georgia, United States Pursuit Aerospace Full time

    Job Title: Senior Quality Management Systems EngineerPursuit Aerospace is seeking a highly skilled Senior Quality Management Systems Engineer to join our team. As a key member of our quality department, you will be responsible for ensuring that our facility meets the regulatory requirements for the manufacture of complex fabrication and precision machined...

  • Field Sales Representative

    1 month ago

    Thomasville, Georgia, United States American Telephone and Telegraph Company Full time

    Unlock Your Sales PotentialJoin American Telephone and Telegraph Company as a Field Sales Representative and take your sales career to the next level. As a key member of our team, you will be responsible for building and maintaining strong relationships with existing customers, showcasing our cutting-edge technology and meeting their evolving needs.Key...

  • Senior Quality Management Systems Engineer

    2 weeks ago

    Thomasville, Georgia, United States Pursuit Aerospace Full time

    Job Title: Senior Quality Management Systems EngineerPursuit Aerospace is seeking a highly skilled Senior Quality Management Systems Engineer to join our team. As a key member of our quality team, you will be responsible for ensuring that our facility meets the regulatory requirements for the manufacture of complex fabrication and precision machined...

  • Senior Quality Management Systems Engineer

    2 weeks ago

    Thomasville, Georgia, United States Pursuit Aerospace Full time

    Job TitleSenior Quality Management Systems EngineerPursuit Aerospace is seeking a highly skilled Senior Quality Management Systems Engineer to join our team. The successful candidate will be responsible for ensuring the facility meets regulatory requirements for the manufacture of complex fabrication and precision machined components.Key...

  • Heavy Equipment Operating Engineer

    1 week ago

    Thomasville, North Carolina, United States Stormwater Operations Specialists Full time

    Job OverviewStormwater Operations Specialists is seeking a highly skilled and experienced Heavy Equipment Operating Engineer to join our team. As a key member of our field operations, you will be responsible for operating heavy equipment, such as excavators, skid steers, and hydraulic dredges, to ensure smooth and efficient operations.Our team is committed...