Customer Service Specialist

3 weeks ago


Madison, United States Hustle Notice Biz Full time

Customer Service SpecialistUnilux Brand is seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will serve as the point of contact for our valued customers, ensuring their experiences are positive and their concerns are addressed promptly. As a Customer Service Specialist, you will utilize your strong communication skills to provide exceptional support via various channels, including phone, email, and chat.Location: Madison, WI Company: Unilux BrandKey responsibilities include:Respond promptly to customer inquiries via phone, email, and chatResolve customer issues and complaints with empathy and efficiencyMaintain accurate records of customer interactions and transactionsProvide product and service information to customersFollow up with customers to ensure satisfaction and resolution of issuesCollaborate with internal teams to address complex customer inquiriesSkills, knowledge, and expertise required:High school diploma or equivalent; a bachelor's degree is a plusProven experience in customer service or a related fieldExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to handle difficult situations with patience and tactFamiliarity with customer service software and toolsBenefits include:Comprehensive health, dental, and vision coveragePaid time off, including vacation and sick leaveRetirement savings plan with employer contributionsEmployee wellness programs and mental health supportProfessional training and development opportunitiesAbout Unilux Brand:We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.Our hiring process includes:AppliedReviewInterviewHiredNot quite right? Register your interest to be notified of any roles that come along that meet your criteria.



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