Customer Service Specialist I
2 weeks ago
Customer Service Specialist ILocation: Chicago, IL or Joliet, ILEmployment Type: Full-TimeResponsibilitiesSchedule and dispatch drivers, vehicles, or carriers based on customer requests and operational requirements.Monitor and track the real-time location and status of drivers and vehicles using GPS and dispatch software.Communicate effectively with drivers and customers to provide status updates, delivery instructions, and resolve service issues.Coordinate daily operations and adjust dispatch schedules as needed due to delays, traffic, or emergencies.Relay accurate and timely information regarding delivery times, service requests, and route changes.Provide real-time updates and support to drivers and promptly respond to inquiries or disruptions.Manage last-minute changes or emergencies calmly and efficiently.Ensure compliance with safety regulations, internal policies, and industry standards.Manage delivery order data received from customers and update relevant information in the master file and Transportation Management System (TMS).Collaborate with other departments, including Customer Service, Operations, and Settlement, to maintain a smooth and efficient workflow.Preferred QualificationsStrong interpersonal and communication skills with a professional demeanor.Proficiency in dispatching tools, company software, and databases used for driver communication and coordination.Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.Ability to communicate with co-workers and customers in a collaborative environment.Capable of performing under pressure and managing sudden deadlines or shifting priorities.Excellent verbal and written communication abilities.Strong problem-solving skills with the ability to analyze and resolve issues independently.A reliable team player with a positive and proactive attitude.Bilingual in Korean and English.The base pay range for this role is between $48,000 - $68,000/yr, and your base pay will depend on your experiences, qualifications, and skills.
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Customer Service Specialist I
2 weeks ago
Chicago, United States Cornerstone Wireless, LLC. Full timeCustomer Service Specialist I Location: Chicago, IL or Joliet, IL Employment Type: Full-Time Responsibilities Schedule and dispatch drivers, vehicles, or carriers based on customer requests and operational requirements. Monitor and track the real-time location and status of drivers and vehicles using GPS and dispatch software. Communicate effectively with...
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Customer Service Specialist I
1 week ago
Chicago, United States State of Illinois Full timeJob Requisition ID: 51520 Closing Date: 12/09/2025; 11:59pmAgency: Department of RevenueClass Title: REVENUE TAX SPECIALIST I - 38571 Skill Option: None Bilingual Option: NoneSalary: $4,586-$6,228/monthlyJob Type: SalariedCategory: Full Time County: CookNumber of Vacancies: 1Bargaining Unit Code: RC062 Technical Employees, AFSCMEMerit Comp...
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Customs Specialist I
6 days ago
Chicago, United States Noatum Logistics Full timeDescriptionThe Noatum Logistics Customs Specialist is involved in daily customs brokerage activities including, but not limited to reviewing documentation, entry-writing, evaluating compliance needs, and making recommendations. The specialist ensures clients are provided with timely and accurate clearance services and communicates with clients to ensure...
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Customer Service
1 week ago
Chicago, IL, United States Jackson Hewitt Tax Service, Inc. Full timeBenefits: Flexible schedule Paid time off About the Role: Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone. Responsibilities: Assist clients...
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Customer Service Specialist
4 days ago
Chicago, United States Pattern Promotions Full timeJoin Our Team at Pattern Promotions -Customer Service Specialist About Us: In a rapidly changing world, innovation and creativity are essential.At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas.We believe that diversity of perspectives drives innovation, and we are committed to staying at...
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Customer Service Specialist
22 hours ago
Chicago, United States Pattern Promotions Full timeJoin Our Team at Pattern Promotions -Customer Service Specialist About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to staying...
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Customer Service Specialist IChicago, IL
3 weeks ago
Chicago, United States Cornerstone Wireless, LLC. Full timeCustomer Service Specialist I Location: Chicago, IL Employment Type: Full-Time Responsibilities Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries. Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments. Support the team by obtaining proof of delivery,...
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Customer Service Specialist
3 days ago
Chicago, IL, United States Pattern Promotions Full timeJoin Our Team at Pattern Promotions -Customer Service Specialist About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to staying...
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Customer Service Specialist
2 days ago
Chicago, IL, United States Pattern Promotions Full timeJoin Our Team at Pattern Promotions -Customer Service Specialist About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to staying...
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Customer Service Specialist
2 days ago
Chicago, IL, United States Pattern Promotions Full timeJoin Our Team at Pattern Promotions -Customer Service Specialist About Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to staying...
