FT Assistant Manager Customer Service

19 hours ago

Wilmington, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 378471_external_USA-DE-Wilmington
Address: USA-DE-Wilmington-4401 Governor Printz Blvd
Store Code: Store 02182 Front End (7230455)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \Learn More

  • Customer Service Manager

    1 week ago

    Wilmington, California, United States Rite Aid Full time

    Job Summary:We are seeking a Customer Service Manager to oversee daily store operations and provide exceptional customer service in our retail environment. As a key member of our team, you will be responsible for supervising store associates, managing daily tasks, and ensuring a positive shopping experience for our customers.About the Role:This is an...

  • Assistant Store Manager

    1 week ago

    Wilmington, North Carolina, United States Dollar General Full time

    About UsDollar General Corporation has been delivering value to shoppers for over 80 years, helping them Save time. Save money. Every day.Job OverviewThe Assistant Store Manager plays a critical role in maintaining a clean, well-organized store with a customer-first focus.ResponsibilitiesAssist the Store Manager with supervision of store employees,...

  • Manager - Customer Service

    1 month ago

    Wilmington, United States Nebulon Dynamics Limited Full time

    Position Overview Nebulon Dynamics is looking for a highly skilled and strategic Customer Service Manager to lead our remote Customer Service team. This position plays a key role in maintaining toptier customer satisfaction fostering smooth communication between customers Sales Representatives and production teams. We are looking for a proactive leader with...

  • Professional Administrative Assistant for Adoption Agency

    3 weeks ago

    Wilmington, United States Adoptions From The Heart Full time $17 - $18

    Professional Administrative Assistant for Adoption Agency (FT)Non-profit, adoption agency seeking a Full-Time Professional Administrative Assistant to support our small Delaware and Pittsburgh Offices working out of our Wilmington, DE Office. This is an in-person position with Possibility of Hybrid (1 day/week) opportunity after 6 months.Scheduled Hours:...

  • Call Center Customer Service Assistant

    3 days ago

    Wilmington, United States Hustle Notice Biz Full time

    Call Center Customer Service AssistantDepartment: Core Call Inc Employment Type: Full Time Location: Wilmington Compensation: $17.50 - $25.00 / hour DescriptionJob Title: Call Center Customer Service AssistantLocation: Wilmington, NC Department: Customer Service Reports To: Call Center Supervisor Employment Type: Full-time Position Overview: We are looking...

  • Customer Service Operations Manager

    1 week ago

    Wilmington, Delaware, United States Agilent Full time

    We are seeking a seasoned professional to lead our Americas Field Organization (AFO) Service Contracts and Service Order Management teams. As a Customer Service Operations Manager, you will be responsible for optimizing day-to-day operations to meet and/or exceed key business metrics such as customer satisfaction, order velocity, quality, compliance,...

  • IT Program Manager

    1 week ago

    Wilmington, North Carolina, United States Axom Technologies Full time

    Job SummaryAxom Technologies is seeking a seasoned Program Director to oversee the delivery of information technology services and support our team in Ft. Meade, MD.About UsAxom Technologies readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next....

  • FT Assistant Deli Bakery Manager

    1 month ago

    Wilmington, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 403391_external_USA-NC-Wilmington Address: USA-NC-Wilmington-2432 South 17th St Store Code: Store 01392 Deli (7222972) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Customer Service Representative

    22 hours ago

    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of recruiting a Customer Service Representative for our team in Wilmington, North Carolina. In this role, the Customer Service Representative will be entrusted with managing customer applications, maintaining precise customer records, and addressing customer inquiries. This role also includes the...

  • Customer Service Representative

    1 week ago

    Wilmington, North Carolina, United States U-Haul Full time

    U-Haul Job DescriptionU-Haul is seeking a highly motivated Reservation Manager to support our team. The successful candidate will provide excellent customer service, manage equipment reservations, and collaborate with field team members and U-Haul dealerships.Key Responsibilities:Assist customers with reservation inquiries and placement.Support field team...

  • Customer Service Ambassador

    1 week ago

    Wilmington, Delaware, United States Comvox Co Full time

    We are seeking a Customer Service Ambassador to join our team at Comvox Co.About UsComvox Co. is a revolutionary communications company that prioritizes seamless conversations and innovative technology.Job SummaryThis role involves being the primary point of contact for customers seeking assistance with our products and services. The successful candidate...

  • Customer Service Associate

    2 weeks ago

    Wilmington, United States Savers | Value Village Full time

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    1 week ago

    Wilmington, Delaware, United States Pyramid Consulting Full time

    Job Title: Customer Service AssociateWe are seeking a skilled Customer Service Associate to join our team.About the Role:Provide personalized and professional service to participants of over 630 Pension Plans in response to incoming inquiries related to their 1099 tax forms.Update addresses, mailing, emailing, or faxing duplicate copies of annuitants 1099...

  • Customer Service Supervisor

    1 week ago

    Wilmington, Delaware, United States Rite Aid Full time

    Company OverviewRite Aid is a leading health and wellness retailer committed to improving the lives of our customers and associates.Estimated Salary: $45,000 - $60,000 per yearJob DescriptionSupervise and assist Store Associates with daily operational tasks.Provide exceptional customer service and resolve issues efficiently.Maintain a safe, clean, and...

  • Customer Service Associate

    5 months ago

    Wilmington, United States Savers Value Village Full time

    Description Job Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    2 months ago

    Wilmington, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Representative

    18 hours ago

    Wilmington, United States CRG Corporation Full time

    Customer Service RepresentativeAbout the Role: As a Customer Service Representative, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role involves supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry. You'll also monitor delivery...

  • Customer Service Representative

    1 week ago

    Wilmington, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Core Call Inc Employment Type: Full Time Location: Wilmington Compensation: $17.45 - $25.00 / hour DescriptionJob Description: Customer Service RepresentativePosition Overview: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative (CSR). In...

  • Marketing Assistant

    4 weeks ago

    Wilmington, Delaware, United States Theresa Heitter - State Farm Agent Full time

    Position OverviewAre you customer-focused and enjoy working with the public? If so, working for Theresa Heitter - State Farm Agent may be the career for you. Our agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt and friendly customer service, including responding to inquiries regarding insurance...

  • Customer Service Representative

    2 weeks ago

    Wilmington, United States CRG Full time

    Customer Service RepresentativeAbout the Role: As a Customer Service Representative, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role involves supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry. You’ll also monitor delivery...