Site Experience Manager

1 month ago

New York, United States Randstad Enterprise Full time

Our client, a prestigious beauty company, is looking to bring on a Manager, Ecommerce.


This opportunity would be a 6 month contract role. This would be a hybrid onsite role in Manhattan (NYC).

This would be 35 hours per week (traditional 9-5 w 1 hr unpaid lunch break).


This position would be a great fit for someone looking to work with a large, organized, global company where there are endless opportunities. If that sounds like you, please apply



Must Have Skills:

  • Experience managing others - at least 1 direct report
  • Strong QA and experience with bugs/ticketing
  • Previous proprietary site platform experience or experience with re-platforming/site modernization.
  • Technical understanding, SEO, UX
  • Strong comm skills, ability to work cross functionally and build relationships



About the project

Work with the North America Online team to deliver best-in-class, innovative experiences on US and CA’s brand sites. Collaborate across internal teams including production & engineering, global Online, creative, customer service, analytics and more, to drive new site functionality, optimize existing site experiences, managing assets and content and supporting business during key promotional periods.


ABOUT THE ROLE

  • Manage site launch calendar to ensure all site content for promotions and launches go live in a timely manner for both NA sites, specifically focusing on CMS refreshes and Braze IBM campaigns
  • Flag and escalate bugs and site issues as necessary with relevant teams and QA fixes within timely manner
  • Review and approve creative requests as related to NA site needs, focusing on delivering assets with best-in-class site experience and customer clarity in mind
  • Manage site enhancement projects and new feature rollouts for NA sites with Global Online team
  • Conduct detailed QA and provide support for modernization efforts on NA sites
  • Monitor Bizrate complaints and FullStory session replays to identify site friction points and escalate to relevant teams as needed
  • Lead SEO optimization plans with Global Online team, Growth Hacking and production partners
  • Provide direction on product merchandising in PLPs during holiday, specifically focusing on gift set exposure


Required skills

  • e-commerce
  • Web Analytics
  • Digital Marketing
  • SEO
  • Site Content Optimization
  • SEO (Search Engine Optimization)
  • Marketing Calendars
  • Online Campaigns
  • Digital Strategy
  • QA (Quality Assurance)
  • Site experience
  • Creative Requests

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