Customer Service Representative

3 weeks ago

Winter Park, United States Amanda Chase Koenig - State Farm Agent Full time
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As Customer Service Representative - State Farm Agent Team Member for Amanda Chase Koenig - State Farm Agent, you are vital to our daily business operations and clients’ success. You grow our agency through meaningful client relations and acting as a liaison between clients needs and agency departments. You improve the lives of our clients by proactively marketing relevant products and services.
   
  At Amanda Chase Insurance Agency, we take immense pride in consistently ranking among the top 5% of State Farm Insurance agents in the United States. Working with us is a unique experience due to the level of skill, knowledge, and drive it takes to be on our team. However, what truly sets us apart is our dedication to providing exceptional service with a personal touch, empowering our clients to safeguard their dreams and build a secure future.   
We truly value of each team member's contributions and working with us is an honor we take seriously. 
  RESPONSIBILITIES:
  • Establish client relationships and follow up with clients, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting client relations.
  • Exhibit and uphold our agency Core Values of Optimism, Balance, Respect, Accountability and Growth. 
QUALIFICATIONS:
 • Self-Motivated: You have an innate ability to set goals, stay focused, and proactively seek opportunities for growth and success.
  • Team-Oriented: While you excel as an individual, you also thrive as part of a cohesive team, valuing the collective achievement.
  • Positive Attitude: Your belief in the power of positivity allows you to approach challenges with enthusiasm and embrace each day with a can-do spirit.
  • Initiative: You are not afraid to take the lead, explore innovative solutions, and go above and beyond to exceed expectations.
  • People Person: You genuinely enjoy engaging with others, building relationships, and helping people find solutions that suit their unique needs.
  • Extroverted: Your outgoing nature energizes and inspires those around you, making every interaction a memorable one.
BENEFITS:
  • Generous Paid time off (holidays and personal/sick days)
  • Salary plus commission, and tiered individual and team bonuses
  • Health benefits
  • Disability insurance stipend
  • Agency sponsored team events
  • Ongoing education in customer service skills and top sales strategies
  • Paid training
  • Additional days of PTO awarded based on team achievements 
  • Working alongside a highly sought after team with an excellent office culture
  • Growth potential/opportunities for advancement within my agency
  • 401(k) with match
  • Monday-Friday schedule, no weekends or evening hours
Join Our Family: At Amanda Chase Insurance Agency, we create a work environment that fosters growth, camaraderie, and the opportunity to make a real impact in our clients' lives. We take immense pride in consistently ranking among the top 5% of State Farm agents in the country.  If you are excited about the prospect of working in a prestigious agency, delivering top-notch service, and immersing yourself in the vibrant Winter Park community, we invite you to apply for the Sales Account Manager position.

 

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