Technical Support Engineer

2 weeks ago

Weare, United States Summit IT Services Full time

Are you ready for a technical support role in a fast-growing, employee-oriented company?


Summit IT is a tight-knit MSP that prioritizes top-tier technical integration and high-quality, proactive IT support. Our goal is to be a family-oriented, community-oriented, positive environment for our employees so they can execute best-in-class, white-glove IT services for a diverse range of clients and end-user environments. We’re seeking a Technical Support Engineer who has technical expertise to meet our client’s business needs.


We’ll Provide:

  • Fun, professional environment facilitated through daily communication, monthly lunches, and quarterly offsite outings
  • Robust benefits package including healthcare, dental, disability, life insurance, and PTO
  • Salary range of $65k-$75k, along with profit-sharing program and performance-based bonuses
  • Opportunities for continued growth supported by mature processes and sales engine
  • Family-first culture that supports work/life balance


What you’ll do:

  • Handle ticket escalations and work with teammates to ensure timely resolution both at the office and at client sites
  • Install, configure, and migrate Servers and Network Equipment
  • Configure and maintain Cloud Services
  • Create and maintain server and network topology, equipment, and configuration documentation for each client
  • Perform system admin such as system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc
  • Onboard new clients by deploying system management tools
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc
  • Install and configure networks to include firewalls, switches, VLANs, WIFI Access Points, and VPNs
  • Provide infrastructure services including operating system, directory services, server virtualization using system backup and restore, system and network monitoring, application installation, and configuration


Skills you’ll need:

  • 2-4+ years of experience with small business technical support, including applications, processes, software, and equipment
  • Connectwise or other ticketing system experience
  • Experience working with and deploying hypervisors such as Azure, Hyper-V and VMWare
  • Experience configuring VLANs and Routing, setting up servers and migrating server applications, configuring Microsoft Office 365 tenants, and the online versions of Exchange and SharePoint
  • Strong positive mentality, strong communication and documentation skills, and enthusiasm for improvement and continued growth


Next Steps:

  • Quick apply with your resume here

OR

  • Get a head start on our application and aptitude testing process here:

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