Senior Systems Administrator

1 month ago

Indianapolis, United States Sondhi Solutions Full time

** Only open to W-2 candidates. Not open to C2C candidates. **


** Only open to candidates within 2.5 hour radius of Indianapolis. Also open to candidates that have prior ties to Indiana and wish to relocate to Indianapolis. **


Recruiter Note:


  • The ideal candidate would have technical design/implementation experience with Active Directory, Backup Systems, Storage Infrastructure, and Virtualization (VMware or Hyper-V).
  • Additional desired skills include technical design/implementation experience with Office 365, Single Sign-On (SSO), and Azure Solutions.
  • CCNA-level networking knowledge configuring Cisco Routers/Switches/Firewalls is desired but not required.


--


Summary:


This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel.


Role:


Advanced Technical Support:

  • Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.
  • Analyze and resolve complex technical problems related to hardware, software, network, and applications promptly and effectively.

Incident Management:

  • Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences.

Troubleshooting:

  • Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment.

Infrastructure Management:

  • Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability.

Patch Management:

  • Plan and execute patch management activities, including testing, deployment, and validation, to ensure systems are up-to-date and secure.

Security Management:

  • Collaborate with the security team to implement and maintain security measures, including firewalls, intrusion detection systems, and access controls.

Vendor Coordination:

  • Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution.

Documentation:

  • Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps.

Knowledge Sharing:

  • Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.

Project Support:

  • Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments.
  • Ability to configure, manage, and maintain network firewalls and switches to ensure secure and efficient data transmission and network connectivity.

Capacity Planning:

  • Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements.


Required Skills:


  • 3+ years of Active Directory (Design, implementation, etc.)
  • 3+ years of Backup Systems (Design, implementation, etc.)
  • 3+ years of Storage Infrastructure (Design, implementation, etc.)
  • 3+ years of Virtualization - VMware/Hyper-V (Design, implementation, etc.)


Desired Skills:


  • Office 365
  • Single Sign-On (SSO)
  • Azure Solutions


Additional Desired Skills:


  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Relevant certifications such as Cisco Certified Network Professional (CCNP), Network+, Security+, Microsoft MCSE,
  • Minimum of 3 years of Tier 3 support and system management.
  • Proficiency in configuring, managing, and troubleshooting Windows and/or Linux server environments.
  • Strong understanding of networking concepts, protocols, and security principles.
  • Knowledge of backup and disaster recovery strategies and tools.
  • Strong communication and teamwork skills to collaborate effectively across departments.

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