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Technical Trainer

2 months ago

Middletown, United States JobsRUs.com Full time
JobsRUs.com
is seeking to hire a Technical Trainer for our client in Middletown, PA
Benefits Available
Weekly Pay
$30.00/Hour

Shift:9am-5:30pm

Position Description;
Connectivity Resource/Issue Resolution- Assist with hourly employee connectivity and help to resolve issues with connecting, passwords, and PC errors
Connect new hires to the Self Service tool and introduce to the Learning Corner
Submit learning rosters for courses tracked by supervisors
Pulls data to report on MLL completion status.
Assist the trainers in temp-hire onboarding by auditing onboarding quality, implementing continuous improvement, conducting 30-day refresher trainings and certify temp associates.
Assist in associate conversion by ensuring newly converted associates spend time in the learning corner for 100% client Essentials completion within first 30 days
Prepare new-hire packets
Conduct orientation brief with newly converted associates.
Document Control- Work directly with trainers, QA Techs and QEs to create/update work instructions, JBS’, SPLs, quality alerts, etc
Including QA processes, new areas of support, and gaps.
Nonconformance data entry- Assist in processing and entering NCF, LPH, SAFETY, etc
forms.
Digital Tools- Assist in management of eVersatility employee entry, management of records
MLL roster entries.
Training videos/photos- Create content for core related training as well as job/task specific training
Seek feedback from associates regarding training quality, training needs, ideas, and suggestions for improvement
Retraining needs/auditing.
IMS Auditing; training people.
Trained in all the tasks as a trainer
Standardize training program across 1st and 2nd shift.

What qualifications will make you successful??
Highschool Diploma
At least 2 years of relevant experience in Operations / Distribution / HR, Personnel, or Learning
Strong organizational and analytical skills, results driven, ability to effectively communicate at all levels of the organization
Have a strong initiative to learn and grow in a fast-paced environment
Bilingual (Spanish)

Job Duties and Responsibilities
Plans, conducts, coordinates, and implements a comprehensive training program for staff
Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
Prepares new representatives by conducting an orientation to processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
Determines training needs by observing; studying based on high volume of Trouble tickets being created, service and customer experience results reports; conferring with management.
Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions in a classroom environment and remotely; developing outcome improvement resources.
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
Supports training financial objectives by recommending budget items, controlling costs.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Engages in all tasks, including but not limited to process improvement, group and individual call observation, quality calibration and mentoring activities.
Thorough understanding of the Delivery process for new product development and launches.
Attend global and regional meetings/training sessions.