Deployment Technician

1 day ago

East Stroudsburg, United States firstPRO, Inc Full time

Job Title: Windows 11 Build and Deployment Contractor

Location: On-site, East Stroudsburg, PA

Employment Type: Contract (6 months+)

Job Overview:

Our client is seeking experienced contractors to assist with the configuration, upgrade, and deployment of computers for a major Windows 11 migration project. This is a hands-on role within the PC Support Team, involving both technical configuration and end-user support. Candidates must have experience with Windows 10/11, imaging, builds, and deployments, as well as troubleshooting and resolving hardware/software issues.

Key Responsibilities:

  • Configure computers for Windows 11 upgrade or replacement, ensuring customer satisfaction and data/application accuracy.
  • Deploy new computers to end-users and reclaim old devices, updating asset management records accordingly.
  • Provide on-site technical support for hardware, software, network connectivity, and security issues.
  • Identify, research, and resolve technical problems using a consultative approach.
  • Troubleshoot and diagnose issues with hardware and software, adhering to customer technology standards.
  • Maintain inventory records of hardware, peripherals, and other technical equipment.

Essential Functions:

  • Image and deploy devices (PCs, laptops, peripherals, mobile devices).
  • Perform post-installation support and ensure all equipment is operating as expected.
  • Support break/fix activities as needed.
  • Communicate effectively with users and technical teams, fostering collaboration.

Qualifications:

  • 2+ years of experience with PC hardware, imaging, builds, and deployments (clinical environment preferred).
  • Strong problem-solving skills and attention to detail.
  • Experience with Windows 10/11, network protocols, and basic connectivity troubleshooting.
  • Knowledge of printer/scanner installation and support.
  • Familiarity with disk encryption (BitLocker) and SCCM is a plus.
  • Must have excellent customer service skills, be friendly, and enjoy working with a diverse range of staff.
  • AS degree in Information Sciences and Technology or a related field preferred.
  • Must be able to travel between various Lehigh Valley locations.

Additional Requirements:

  • Candidates must be fully vaccinated against COVID-19 and flu (proof required).
  • Successful completion of a federal/state criminal background check and drug test is required prior to starting.

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