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Technician

2 months ago

Nashville, United States GradBay Full time

Field Technician

Salary: up to $20,25 per hour


Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience is paying off: in 2023, we earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the sixth year in a row.

Job Duties and Responsibilities:

What’s in it for you?

  • Guaranteed promotion after 6 months with a $1.00 per hour pay increase
  • Performance Incentives with the potential for up to $6,400 in your first year and $9,100 each following year
  • Paid training, paid time off & paid holidays
  • 4-day work week with opportunities to work overtime
  • Medical, Dental, Vision and Life Insurance packages and Health Savings Account
  • Free TV programming at a value of $114.99/month at your home, plus deeply discounted phone plans
  • 401(K) with company match & Employee stock purchasing program (ESPP)
  • Tuition Reimbursement
  • Company-supplied van, tools, and uniforms

Our greatest benefit is opportunity with over 400 of our current technician leaders starting as a technician. If you have grit and tenacity, you will grow quickly Performance-based promotions include an automatic 5% pay increase at level 2 and 10% at levels 3 and 4.

What will you be doing?

As a Field Technician, you will be representing our brand in customers' homes daily. We build our value by simplifying lives and using the install to consult homeowners on their infinite smart home possibilities.

Skills, Experience and Requirements:

All technicians must have:

  • Aptitude to build rapport quickly. We want you to have a great time servicing our clients
  • Ability to stand on a high ladder (up to 40 feet) for long periods of time, lift over 70 lbs at a time and remain within the individual weight limit requirements of 335 lbs
  • Ability to crawl into small spaces and work in varying climates/weather conditions
  • A valid driver's license in the state you are seeking employment with a driving record that meets our safety standards
  • Travel may be required

Join our team and be part of a company that is at the forefront of technology and customer satisfaction.