Head of Customer Success

2 weeks ago

New York, United States D-ID Full time
D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID's platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.

D-ID combines facial synthesis and deep learning expertise to deliver interactive AI experiences in multiple languages, elevating and scaling the way we connect and create in the digital world. The company's technology provides solutions for businesses specializing in customer experience, marketing, and sales, as well as for content creators around the world.

More than 150 million videos have been produced with D-ID's user-friendly self-service Creative Reality™ studio and integrations and more than 250,000 developers are building solutions with the D-ID API. Founded in 2017 and supported by tier 1 VCs, D-ID employs 70 people in offices in Tel Aviv, New York, London, and Singapore.

D-ID is looking for an experienced, dynamic and results-driven Head of Customer Success to lead and build our growing world-class customer success team. As the Head of Customer Success, you will play a pivotal role in shaping and executing our customer success strategy, pushing for process improvement, aligning the GTM and customer journey and leading the team to exceed critical business objectives and performance targets.

General Responsibilities:

Leadership: Build and lead a high-performing customer success team, providing guidance, mentorship, and strategic direction.

Customer Success Strategy: Develop and implement a comprehensive customer success strategy that aligns with the company's goals and ensures customer satisfaction, retention, and advocacy. Define clear customer success goals, KPIs, and metrics to measure customer satisfaction and retention.

Customer Relationship Management: Establish strong relationships with key customers, understanding their needs, and collaborating with internal teams to address and exceed customer expectations.

Onboarding and Adoption: Oversee the onboarding process for new customers, ensuring a smooth transition and driving product adoption to maximize customer value.

Retention and Expansion: Develop initiatives to retain and grow customer accounts, identifying upsell and cross-sell opportunities to drive revenue.

Cross company collaboration: Collaborate with sales, product, and support teams to ensure a seamless customer experience

Requirements

  • Minimum of 8 years of experience in leadership roles in customer success, account management or a related field, preferably in corporate and startup environments
  • Minimum 5 years of working with US-based customers and managing a customer success team in the US - mandatory
  • Bachelor's degree in a related field (MBA or advanced degree is a plus)
  • In-depth knowledge of Generative AI video solutions and industry trends - an advantage
  • Strong understanding of customer success principles and best practices
  • Excellent leadership and team-building skills
  • Ability to analyze data, derive insights, and make data-driven decisions
  • Details oriented with excellent communication, interpersonal, and problem-solving skills

  • Head of Customer Success

    1 week ago

    New York, United States DiD Full time

    D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience. D-ID combines facial synthesis and deep...

  • Head of Customer Success

    1 day ago

    New York, United States DiD Full time

    D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID's platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience. D-ID combines facial synthesis and deep...

  • Head of Customer Success

    3 weeks ago

    New York, United States D-ID Full time

    Job DescriptionJob DescriptionD-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience.D-ID combines...

  • Head of Customer Success

    3 weeks ago

    New York County, New York, United States D-ID Full time

    D-ID is at the forefront of revolutionizing generative AI-powered interactions and content creation. Specializing in Natural User Interface (NUI) technologies, D-ID’s platform seamlessly transforms images, text, videos, audio, and voice into highly engaging Digital People, offering a uniquely immersive experience. D-ID combines facial synthesis and deep...

  • Head Of Customer Success

    3 weeks ago

    New York, United States Nationstaff Full time

    As the first person to fill this function, you will set the foundation for our enduring, successful customer relationships through building mutual trust, transparency, and partnership. No task is too big or small for you: you will jump right in to analyze our onboarding process, work cross-functionally to create an exceptional client experience, and get to...

  • Head of Customer Support

    1 week ago

    New York, United States Creatd, Inc. Full time

    **Head of Customer Support** NY, NY **About the role** Reporting directly to the Head of Product Operations, we are seeking an experienced and detail-oriented **Head of Customer Support** to provide direction and leadership to all customer support agents. The Head of Customer Support will play an essential role in defining how Creatd engages with our...

  • Testing

    4 weeks ago

    New York, United States Customer Success Full time

    Job DescriptionJob DescriptionTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOBTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB v b v v

  • Head of Growth

    2 weeks ago

    New York, United States Open Systems Technologies Full time

    Our client is currently looking for a Head of Growth to join their team in New York, NY.Compensation: $100-200kAs the Head of Growth, your primary responsibility is to develop and execute strategies to drive sustainable revenue growth and market expansion for the company's products or services. This involves leading cross-functional teams to identify and...

  • Customer Success Manager

    6 days ago

    New York, United States Neota Full time

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...

  • Customer Success Manager

    3 weeks ago

    New York, United States Neota Full time

    Job DescriptionJob DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and...

  • Customer Success Manager

    3 weeks ago

    New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...

  • Customer Success Manager

    4 days ago

    New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...

  • Customer Success Manager

    4 days ago

    New York, United States Zoomin Full time

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...

  • Customer Success Analyst

    2 weeks ago

    New York County, New York, United States Playtech Full time

    Job Description Playtech is seeking a US iGaming Customer Success Analyst to join our Operation Team in the US. The Customer Success Analyst will work with the Customer Success Management team. You will support CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers...

  • Customer Success Specialist

    6 days ago

    New York, United States Pockyt Full time

    About Pockyt Pockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to creators, vendors, and sellers in 100+ countries. About this Role Pockyt is...

  • Customer Success Specialist

    4 weeks ago

    New York, United States Pockyt Full time

    About Pockyt Pockyt aims to shape a more inclusive global payments future by connecting 200+ locally preferred payment methods via one API. Thousands of brands and marketplaces rely on Pockyt for smooth payment acceptance from emerging market consumers and borderless payout to creators, vendors, and sellers in 100+ countries. About this Role Pockyt is...

  • Customer Success Manager

    4 days ago

    New York, United States MPCH Full time

    About MPCH MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and...

  • Customer Success Manager

    3 weeks ago

    New York County, New York, United States Neota Full time

    Candidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...

  • Head of Growth

    1 week ago

    New York, United States Open Systems Technologies Full time

    Our client is currently looking for a Head of Growth to join their team in New York, NY. Compensation: $100-200k As the Head of Growth, your primary responsibility is to develop and execute strategies to drive sustainable revenue growth and market expansion for the company's products or services. This involves leading cross-functional teams to identify and...

  • Customer Success Manager

    1 week ago

    New York, United States TechSee Full time

    About Us: TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. We're proud to be backed by leading VCs at Salesforce and Telus, and we're looking for someone who shares our passion for innovation and collaboration to join our team. We've redefined service for Fortune 500 companies through...