Freight Broker

Freight Brokerage Position with UNCAPPED BONUS POTENTIAL

The Freight Broker is responsible for executing daily freight assignments within designated region/customer to ensure shipments are covered in a timely and cost-effective manner, with qualified carriers who meet NAPA’s criteria for hire. This position is also responsible for executing solutions for failed shipments.

Essential Functions and Responsibilities:

• Provide high volume inbound & outbound call center support to drivers, carriers & customers.
• Execute daily freight assignments within designated region to ensure shipments are covered in a timely and cost-effective manner, with qualified carriers who meet NAPA’s criteria for hire.
• Effectively negotiate to minimize carrier freight costs on a per load basis based on market trends.
• Communicate information timely & consistently to Drivers, Carriers & Customers.
• Generate new carriers and further develop relationships with existing carriers to increase total carrier capacity and drive more booked load volumes.
• Utilize load boards to match freight with carrier capacity to drive efficiency, speed & volume of loads covered. (DAT, TruckerTools, TruckStop.com).
• Negotiate with carriers to maximize reload & continuous movement opportunities.
• Accurately enter and maintain up to date information on a continuous basis in TMW.
• Ensure 100% of booked shipments dispatched prior to end of day, daily.
• Determine & execute solutions for failed shipments/orders.
• Provide consistent and exceptional service levels to all customers (Internal Customers, External Customers, Carriers, and Drivers).Respond to emails within 20 minutes of receipt.
• Meet or exceed customer and company expectations for Trucker Tools tracking compliance.
• Meet or exceed key performance metrics for total calls daily (inbound/outbound), minimum total phone time daily (inbound & outbound), volume of loads booked monthly, tracking compliance, and other metrics determined by the business.
• Performs other responsibilities as determined by business needs.

Knowledge, Skills and Abilities:

• Prior experience in logistics, sales, customer service or a related field preferred.
• High School Diploma or GED required. Bachelors’ degree preferred or commensurate experience.
• Best in class communication.
• Proactive, results-oriented professional.
• Ability to meet or exceed performance goals.

Schedule:

• M-F 8AM-5PM (Rotating Weekends Included)

Why Join Us?

• Uncapped Commission: Your earning potential is only limited by your ambition and performance.
• Career Growth: We support and encourage professional development, offering opportunities for career advancement.
• Dynamic Work Environment: Be part of a collaborative and energetic team where your contributions make a difference.

ABOUT US:

Founded in 1991, NAPA Transportation, Inc. (NAPA) is a family owned & operated truckload carrier that provides logistical solutions for companies across the United States. Ronald Accomando founded NAPA with just 4 trucks and a specific vision in mind. After spending years as a Driver himself, Ron envisioned a workplace where Drivers were treated with respect and not just known by their truck number. He wanted his company to be driver focused and have a family feel culture.

Since then, Ron’s son, Nic has taken the wheel from his dad and now runs the day-to-day operation as the President. Through hard work and the determination to succeed, NAPA has continued to grow, year after year. Today, NAPA operates over 1900 pieces of company-owned equipment and proudly employs over 500 hardworking employees (throughout 5 terminals) while continuing to uphold our unique family culture.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.