Customer Service Associate Representative

1 day ago

Melbourne, United States Pyramid Consulting, Inc Full time
Immediate need for a talented Customer Service Associate Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-51579

Pay Range: $16 - $16.25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
  • Conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members.
  • Track and communicate system errors in an expediential and thorough manner.
  • Self-report metrics successfully and regularly.
  • Take requests for care management from patients, physician offices or imaging centers.
  • Research issues regarding the certification process and forward to the appropriate parties. 
  • Delivers basic technical, administrative, or operative Customer Service tasks.
  • Performs simple data entry, sorts requests, and maintains files.
  • Understands simple instructions and procedures.
  • Performs Customer Service duties under direct instruction and close supervision.
  • Work is allocated on a day-to-day or task-by-task basis with clear instructions.
  • Entry point into professional roles.
  • Delivers basic technical, administrative, or operative Customer Service tasks.
  • Performs simple data entry, sorts requests, and maintains files.
  • Understands simple instructions and procedures.
  • Performs Customer Service duties under direct instruction and close supervision.
  • Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.
  • For our Consumer Engagement Preventive care program, these representatives duties include reaching out to members for various health plans to inform them of their eligible cancer screenings/wellness visits, while also scheduling their appointments.
  • The function of this program is to speak with our members to inform them of their yearly mammogram, yearly cervical cancer screening, Colonoscopy and/or annual wellness visit.
  • The representative will schedule their appointments and confirm the procedure was performed.
  • Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
  • Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
  • Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
  • Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
  • Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
  • Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
  • Ability to be empathetic understanding that we are dealing with sensitive content with our members.
Key Requirements and Technology Experience: 
  • Skills-Call Center, Typing, Sales.
  • 1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience phone skills computer skills basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills.
  • Must be able to type more than 30 words per minute.
  • Customer Service Skills (history of customer service exp) preferred.
  • must have basic computer understanding/skills.
  • Education : High School diploma or equivalent.
  • Note-Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed.
  • Must be able to work any shift between 8am-8pm EST Monday-Friday.
Our client is a leading Healthcare Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

#profLearn More

  • Customer Service Associate Representative

    2 weeks ago

    Melbourne, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Associate Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-51579 Pay Range: $16 - $16.25/hour. Employee benefits include, but are not limited to, health...

  • Customer Service Associate Representative

    3 weeks ago

    Melbourne, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Customer Service Associate Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.Job ID:24-51579Pay Range: $16 - $16.25/hour.  Employee benefits include, but are not limited to, health...

  • Customer Service Associate Representative

    1 week ago

    Melbourne, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Customer Service Associate Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-51579 Pay Range: $16 - $16.25/hour.  Employee benefits include, but are not limited to,...

  • Customer Service Associate Representative

    1 day ago

    Melbourne, United States HireTalent Full time

    100% remote Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed Must be able to work any shift between 8am-8pm EST Monday-Friday attendance policy attached Representative will work directly with the members. They are responsible for building rapport and educating members on their available options,...

  • Customer Service Associate Representative

    1 week ago

    Melbourne, United States HireTalent Full time

    100% remote Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed Must be able to work any shift between 8am-8pm EST Monday-Friday attendance policy attached Representative will work directly with the members. They are responsible for building rapport and educating members on their available options,...

  • Customer Service Representative

    2 months ago

    Melbourne, United States Circle K Full time

    Circle K - 4420 W New Haven Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    2 months ago

    Melbourne, United States Circle K Full time

    Circle K - 550 E Eau Gallie Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    2 weeks ago

    Melbourne, United States Circle K Full time

    Circle K - 2455 N Wickham Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Associate Representative

    2 weeks ago

    Melbourne, United States Tailored Management Full time

    Title: Customer Service Associate Representative Pay Rate: $16.25/hour, paid weekly (this is the exact rate) Location: 100% Remote - Work at Home Hours: Must be able to work any shift between 8 am - 8 pm EST Monday-Friday Initial Assignment Length: 3 Months (Extension is possible based on performance, attendance, and business need) Benefits: Paid...

  • Customer Service Representative

    6 months ago

    Melbourne, United States Americas Best Value Inn & Suites Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product problems....

  • Customer Service Representative Associate

    1 week ago

    Melbourne, Florida, United States Pyramid Consulting, Inc Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Pyramid Consulting, Inc. This is a contract opportunity with long-term potential and is located in the U.S.Key Responsibilities:Conduct research on each case, reach out to the physician's office, make outbound calls to our members, and field incoming calls from members.Track...

  • Customer Service Representative

    7 days ago

    Melbourne, Florida, United States BOWL MOR LLC Full time

    About the RoleWe are seeking a charismatic and friendly Customer Service Representative to join our team at the bowling center. In this role, you will be the first point of contact for guests, setting the tone for an exceptional experience.

  • Customer Service Representative

    1 week ago

    Melbourne, Florida, United States Chico's FAS, Inc. Full time

    At Chico's FAS, Inc., we are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. This role is responsible for supporting the sales culture by performing various sales operations functions.Key Responsibilities:Process merchandise, ensuring items are properly stored, ticketed, and easily located for...

  • Customer Service Representative I

    2 months ago

    Melbourne, United States City of Melbourne Full time

    The incumbent performs a variety of clerical, administrative, and record keeping tasks involving the City's financial records and accounts. Work assignments are received both orally and in writing. Work is reviewed through observation, conferences, r Customer Service Representative, Customer Service, Representative, Retail, Computer, English

  • Customer Service Representative

    6 months ago

    Melbourne, United States Percepta Full time

    Requisition Title :Customer Service Representative(03UZW)US-FL-Melbourne Description At Percepta, we bring first-class service across each market we support. As a  Customer Service Representative  in  Melbourne, FL , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part...

  • Customer Service Representative

    1 month ago

    Melbourne, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!Job DescriptionWe are looking...

  • Customer Service Representative

    2 months ago

    Melbourne, United States Aerotek Full time

    **Customer Service Representative****Monday- Friday****$16-18/HR****Job Description**• Collaborate with customers, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.• Occasionally pull...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Florida, United States The UPS Store Full time

    Job SummaryThe UPS Store is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences in a fast-paced retail environment. This role requires a strong focus on customer satisfaction, product knowledge, and operational efficiency.Key ResponsibilitiesDeliver world-class customer service to all retail customers,...

  • Customer Service Representative

    5 months ago

    Melbourne, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support . As a Customer Service Representative in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Relationship Center (CRC) Customer...

  • Customer Service Associate

    2 months ago

    Melbourne, United States Winn-Dixie Full time

    Winn-DixieWinn-Dixie Retail Stores - 5410 MURRELL RD UNIT 135 [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...