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Field Services Engineer

3 months ago

Fremont, United States Expert Executive Recruiters (EER Global) Full time

Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team.



Requirements:

  • Experience with product support in digital printing , Semi-Conductor, FPD, or other relevant capital EQ industry - advantage
  • B.Sc in Engineering, practical engineering,or relevant technical studies - Must
  • Proven “Technical Hands-on” Machine servicing Experience at customer sites - Must
  • End-to-end, high technical capabilities, and strong troubleshooting skills
  • Self-learning capabilities, with the ability to work in a team and alone under pressure.
  • Excellent interpersonal skills, well organized and trustworthy
  • Working in a “Multi-Cultural” Company – Advantage
  • Excellent English Skills



Responsibilities:

  • Provide on-site Technical and Process support to the Machine and customer.
  • Be a focal point for the Customer's communication with the company.
  • Train machine operators and maintenance staff
  • Implement machine upgrades and FCOs (Field Change Orders)
  • Support the customer with ongoing production and sample preparation.
  • Open service calls and send reports on machine performance.
  • Maintain machine’s on-site spare parts stock.
  • Report to the company’s customer Services & Solutions VP.



The company offers outstanding work experience, life-work balance, awesome professional and career opportunities, and a competitive compensation package