Patient Access Associate

3 days ago

Fairfax, United States Inova Health System Full time

Inova Physician Partners Inc - Family Medicine - Oakton is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday - Friday, between 8:30 a.m. - 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 2 Job Responsibilities:

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of
  • payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a
  • timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication
  • methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and
  • guests until help arrives - if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies
  • and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Additional Requirements:

  • Work schedule: 8-hour shift (Monday - Friday, between 8:30 a.m. - 5:00 p.m.)
  • Education: High School or GED
  • Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience. (Healthcare experience preferred.)
  • Certification: None

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