Customer Service
4 weeks ago
Job Description:
- Provide excellent support and service to our customers ensuring a positive customer experience from the beginning of the quoting process through delivery.
- Accurately prepare and process orders, quotes, and RMA's for returns and/or credits.
- Respond promptly to customer inquiries. Acknowledging and resolving customer complaints.
- Interface with Purchasing and Production departments to track order status.
- Run open order reports daily. Communicate to the customer and sales representatives potential delays or issues.
- Accurately input data in the ERP system.
- Maintain master customer files.
- Partner with applicable departments to identify customer/order issues. Reacting with a sense of urgency.
- Investigate the most time effective solution to order issues and communicate with customers/sales representatives of the potential
- impact on their delivery timetable.
- Proactively communicate with internal departments on all changes to orders.
- Ensure drawings are approved and signed prior to beginning the quoting process.
- Review (in Syteline) BOM's (Bill of Materials) to ensure capability of producing order by confirming all costs, parts and labor required.
- Ensure margin accuracy by maintaining open communication with the Sales Manager for approval.
- Enter quote in ERP system by utilization of multiple systems (email and/or drawing tracker.
Required:
- HS/GED. 5+ years customer service experience. Experience using an ERP system. MS Office. Accurate data entry.
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