Customer Service Supervisor
4 weeks ago
We are looking for a Customer Service Supervisor to work with our client at Camarillo, CA. Please have a look at the job description and let me know your interest to move forward.
Job Description
Supervise Customer Service department and ensure service levels are met or exceeded. Establish efficient and balanced workflows that maximize efficiency and produce high levels of service, quality, and customer satisfaction. Provide direct customer support for complicated or critical issues. Assist department manager in monitoring and measuring service metrics to help develop standards, improvements, or changes to process. Assist department manager to ensure projects, department milestones, and goals are met within approved budget. Supervise departments daily workflow and performance. Motivate and develop a team of 7-10 employees. Create effective Customer Service procedures, policies, and standards, identifying opportunities for continuous improvement. Maintain customer information database. Assist department manager with development of customer satisfaction goals. Respond to Customer Service issues in a timely manner. Prioritize escalated issues to facilitate solutions. Assist with Sales and Customer inquiries, quotes, order processing, and status updates. Coordinate with department manager to establish, implement, and train department members on policies, standards, and procedures. Report on performance metrics and Customer Service KPIs. Collaborate with the Sales and Operations team members and other departments to accomplish objectives. Assist department manager in recruiting efforts for Customer Service staff. Assist with customer audits when needed. Provide constructive feedback to department manager for performance evaluations. Performs other duties as assigned my direct manager.
Skills Required
HS Diploma or GED. 3+ yrs in customer service with 2+ yrs of supervisory exp. Knowledge of customer service department processes. Proficient in MS Office. Excellent organizational and communication skills.
Thanks & RegardsLearn More
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