Operations Manager

Operations Manager (Legal Support Services Supervisor 2)Are you an experienced leader with a passion for supporting Oregon workers? Have you managed teams to great success? Are you interested in joining an organization dedicated to ensuring due process for Oregonians? If so, please consider joining our teamThe Office of Administrative Hearings is responsible for conducting administrative hearings for most state agencies in the State of Oregon. Our mission is to serve the public by providing fair, accessible and efficient contested case services in a neutral forum. Every day, our staff of dedicated professionals provides hearing services for Oregonians throughout the state regarding issues that affect their daily lives, their businesses, and their professions.The primary purpose of this position is to manage operations staff and coordinate overall administrative support within the Office of Administrative Hearings. Duties may also include providing coverage for other program areas according to business needs and expertise. Responsibilities include directly overseeing the receipt, processing, scheduling and completed disposition of all hearing cases. This position works with the Chief Administrative Law Judge (CALJ) in the ongoing operations of the hearings program by developing and monitoring operational procedures, preparing technical and administrative reports, determining operational resource needs and participating in operational and strategic planning.This position also carries out the agency's affirmative action, diversity, equity, and inclusion goals and responsibilities.For a complete review of the position and responsibilities, please click here.Required Minimum Qualifications: Four years of lead work, supervision, or progressively related experience; OR one year of related experience and a bachelor's degree in a related field.This position may require travel. Employee is required to possess and maintain a valid driver's license with an acceptable driving record to check out a state vehicle. If not, they must be able to provide an alternate method of transportation.Desired Attributes:Commitment to valuing diversity and promoting inclusionAbility to manage a team of operations staff responsible for coordinating contested case hearingsExcellent personal and decision-making skillsExperience managing a teamCapability of ensuring assigned program area complies with all relevant aspects of federal and state law, as well as internal OAH performance standardsDemonstrated ability to work independently with minimal supervisionAbility to work with the OAH Executive Team, as well as work closely with the Chief ALJSkill at working with Human Resources and navigating difficult employment related questions with regards to direct reportsDemonstrated ability to work in a fast-paced hybrid work environmentAbility to communicate clearly, concisely, and respectfullyThe ability to interact with challenging, angry or emotional peopleWhat's in it for you:A workplace that balances productivity with enjoyment and encourages learning and mentoring.Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.Work/life balance, 11 paid holidays a year, and a competitive benefits package.Public Service Loan Forgiveness opportunityGet There - Oregon's easy-to-use carpool matching tool and trip planner.How to apply:Required: Attach a resume and cover letter. Your cover letter must not exceed two (2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the "What We Are Looking For" section above. Please upload your documents in the "Resume/Cover Letter" section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview. Failure to attach a resume and cover letter will result in your application being dispositioned.External Applicants: Click on the "Apply" link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.Additional Information:The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.This position is management service and is not represented by a union.This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS-qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire.Veterans: Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.United States Employment Eligibility: The Office of Administrative Hearings does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Office of Administrative Hearings is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 2) for employment verification.In-State Hybrid Work Information:Candidates may be approved for hybrid work. Hybrid work suitability is evaluated based upon business needs at the time of hire. Hybrid work approval can be revoked at any time. Candidates are expected to:Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington) within 30 days from date of hire.Be able to report to the office location listed in the job posting, as necessary.This position may require travel. Employee is required to possess and maintain a valid driver's license with an acceptable driving record to check out a state vehicle. If not, they must be able to provide an alternate method of transportation.Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements. Click Here to view the minimum acceptable requirements. OAH/OED IT Services will provide the necessary hardware to employees who are approved for remote work.Have a private workspace.Maintain good standing (i.e. no performance or attendance issues).Criminal Records Check:The Office of Administrative Hearings is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Record Check Policy or contact us at the number below with any questions. Note: This position has been designated to have authorized access to Criminal Justice Information Services (CJIS). To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.Contact Information & Helpful Links:If you have questions about the position or need an alternate format to apply, please contact us at 503-947-1289; humanresources@employ