Contact Center Software Developer

2 weeks ago

Ann Arbor, United States Charles Schwab Full time
Position Type: RegularYour opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

This Software Developer position will be part of the Schwab Contact Center Technology organization, supporting Platform Rep and Client solutions.  At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

As a Software Developer, you will be responsible for creating, maintaining & enhancing custom application solutions for the contact center department team members and our business partners.  and providing discovery sessions, solution architecture, technical documentation and knowledge transfer to the other Schwab support and engineering team members. The candidate will utilize database and web development skills along with a strong background and understanding of programming languages such as Angular, Javascript or equivalent development tools.

 

In this role the primary responsibilities include (but are not limited to):

  • Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies.
  • Utilizes programming languages (Angular, Javascript) to create and maintain custom voice applications and web portals/intranets and dashboards.
  • Investigating complex technical issues and working with partnering personnel to resolve complex issues.
  • Work within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner.
  • Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.
  • Ability to prioritize work effectively and meet tight deadlines when required.
  • Ability to consult with business partners to provide technical direction for business requests.
  • Ability to work with professional services resources to understand and implement new technologies, framework, and architectures.
  • Ability to manage multiple projects of varying size and technical complexity.
  • Ability to focus on the details without losing sight of the bigger picture.
  • Provide clear and accurate documentation as well as provide training to other Schwab team members as needed.

 

What you have

Required qualifications:

  • Bachelor's degree in Engineering, Computer Science, or related field
  • Minimum 3-5 years technical, hands on experience with focus on various digital technologies & solutions
  • Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK & XML (SCXML/VXML), a plus
  • Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures
  • Ability to do knowledge transfers to other team members
  • BA/BS degree in Engineering or equivalent work experience
  • Ability to write clear and concise engineering and architecture implementation documents
  • Ability to analyzes and evaluates code issues and makes decisions within general parameters under broad supervision
  • Ability to deliver training material to support staff
  • Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, and Nexidia)
  • The knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting.

 

Preferred qualifications:

  • Proficiency in Angular and understanding of/experience in Javascript, Sql, VB.NET, & HTML/CSS.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

  • Contact Center Software Developer

    2 weeks ago

    Ann Arbor, United States Charles Schwab Full time

    Position Type: RegularYour opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. This Software Developer position will be part of the Schwab Contact Center Technology organization,...

  • Contact Center Software Developer

    1 month ago

    ANN ARBOR, United States Charles Schwab Full time

    Position Type: RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Contact Center Software Developers are responsible for creating, maintaining, documenting & enhancing...

  • Healthcare Contact Center Agent

    4 days ago

    Ann Arbor, Michigan, United States IHA St. Joe's Medical Group Full time

    IHA St. Joe's Medical Group is seeking an experienced Healthcare Contact Center Agent to provide exceptional patient care and support. As a member of our dedicated team, you will be responsible for handling incoming calls, assessing call urgency, and directing calls accordingly.The estimated salary for this position is $48,000 - $65,000 per year, based on...

  • Software Developer

    4 weeks ago

    Ann Arbor, Michigan, United States Zingermans Full time

    We are seeking a skilled Software Developer to join our team at {company}.Job SummaryDevelop and maintain high-quality software applications using a variety of programming languages and technologies.Key ResponsibilitiesDesign, develop, and test software applicationsCollaborate with cross-functional teams to identify and prioritize project...

  • Program Manager, Software Development

    2 months ago

    Ann Arbor, United States KBR Full time

    Title: Program Manager, Software Development KBR is seeking an experienced Program Manager to lead a Software Development Team in Ann Arbor, MI. You will ensure the successful execution of a portfolio of projects, transform development practices, and pursue new opportunities. KBR is a leading provider of high-end engineering, intelligence, and advanced...

  • IRIS Software Group | Information Technology Support Analyst | ann arbor, mi

    3 weeks ago

    ann arbor, United States IRIS Software Group Full time

    The Role: The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work...

  • IRIS Software Group | Information Technology Support Analyst | ann arbor, mi

    2 weeks ago

    ann arbor, United States IRIS Software Group Full time

    The Role: The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work...

  • Software Development Leader

    6 days ago

    Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time

    About Clarivate Analytics US LLCWe are a leading provider of artificial intelligence and data analytics solutions to the global market. We have an exciting opportunity for a Software Development Leader to join our team in Alexandria, VA. The successful candidate will be responsible for leading the development of custom business software solutions for...

  • Software Development Professional

    2 days ago

    Ann Arbor, Michigan, United States Geonexus Full time

    About GeonexusGeonexus is a leading provider of ready-to-use, low-code/no-code integration tools for asset-intensive sectors. Our solutions seamlessly connect Geographic Information System (GIS) data and applications with leading enterprise business systems.A Competitive Salary OfferWe offer a competitive salary ranging from $120,000 to $180,000 per annum,...

  • Contact Center Vendor Operations Analyst

    15 hours ago

    Ann Arbor, United States Disability Solutions Full time

    Base Pay Range: $70,500.00 - $119,900.00 AnnuallyPrimary Location: USA-MI-Ann Arbor-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role,...

  • Senior Software Development Program Lead

    6 days ago

    Ann Arbor, Michigan, United States KBR Full time

    Job Title: Senior Software Development Program LeadAt KBR, we are seeking an experienced Program Manager to lead a Software Development Team in a challenging and rewarding role. As a Senior Software Development Program Lead, you will be responsible for ensuring the successful execution of a portfolio of projects, transforming development practices, and...

  • Senior Software Engineer, Perception Simulation Development

    6 days ago

    Ann Arbor, Michigan, United States TORC Robotics Full time

    About the CompanyTORC Robotics is a leader in autonomous driving since 2007, commercializing our solutions with experienced partners. As part of the Daimler family, we focus solely on developing software for automated trucks to transform how the world moves freight.Job SummaryWe are seeking a highly skilled Senior Software Engineer to design, develop,...

  • Software Development Specialist

    4 days ago

    Ann Arbor, Michigan, United States KLA Full time

    Unlock Your Potential as a Software Development Specialist at KLAWe are seeking a talented and motivated Software Development Specialist to join our team at KLA. As a key member of our software development group, you will be responsible for designing, developing, and implementing machine learning models that drive predictive analytics and data-driven...

  • Information Technology Support Analyst

    2 weeks ago

    Ann Arbor, United States IRIS Software Group Full time

    The Role: The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work...

  • Accounting Clerk 3

    1 week ago

    Ann Arbor, Michigan, United States Intelliswift Software Inc Full time

    At Intelliswift Software Inc., we are seeking an experienced professional to join our team as an Accounting Clerk 3. In this role, you will be responsible for validating vendor remittance information and ensuring timely payments.We offer a competitive salary of $15-$17.86 per hour, with opportunities for career growth and development. Our team is located in...

  • Intelliswift Software | Information Security Engineer | ann arbor, mi

    4 days ago

    ann arbor, United States Intelliswift Software Full time

    Job Title: Information Security EngineerLocation: Ann Arbor, MI ( 3 days a week - Hybrid)Duration: 12 monthsJob Description:As a Cyber Engineer, you will be responsible for maintaining systems, performing reviews, and evaluating configurations. You will handle daily tasks and requests using the corporate IT ticketing system.The role focuses on the hardening...

  • Intelliswift Software | Information Security Engineer | ann arbor, mi

    4 days ago

    ann arbor, United States Intelliswift Software Full time

    Job Title: Information Security EngineerLocation: Ann Arbor, MI ( 3 days a week - Hybrid)Duration: 12 monthsJob Description:As a Cyber Engineer, you will be responsible for maintaining systems, performing reviews, and evaluating configurations. You will handle daily tasks and requests using the corporate IT ticketing system.The role focuses on the hardening...

  • Highly Skilled Senior Software Developer for Custom Control Panel

    7 days ago

    Ann Arbor, Michigan, United States A2 Hosting Full time

    A2 Hosting OverviewA2 Hosting is a globally recognized web hosting company, providing fast and user-friendly service to clients worldwide. Our mission is to help the world succeed online by making it easier for people to thrive on the internet.We are currently seeking a Highly Skilled Senior Software Developer with expertise in Laravel and WordPress...

  • Software Engineer

    4 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job Title: Software EngineerAt our company, we are looking for a skilled Software Engineer to join our team. As a Software Engineer, you will be responsible for designing, developing, and testing software applications.Design and develop software applicationsTest and debug software applicationsCollaborate with cross-functional teams

  • Manager, Software Engineering

    4 months ago

    Ann Arbor, United States Clarivate Analytics US LLC Full time

    We seek a self-motivated Manager of Engineering with a passion for technology and committed to delivering quality products to join our team. As a Manager of Software Engineering you will be responsible for leading, growing, and developing a team of Software Engineers in designing, implementing and documenting changes to new and existing data driven cloud...