Part-Time Front Desk Assistant

5 days ago

Riverside, United States Raincross Medical Group Full time

About the Role We are seeking a reliable, organized, and friendly Part-Time Front Desk Assistant to support our busy internal medicine clinic on Tuesdays and Thursdays, which are our highest-volume days. This role is designed to support our Full-Time Front Desk Receptionist by helping manage the increased workload that comes with scheduling for four providers. The Part-Time Assistant will work under the guidance of our Clinic Operations & Patient Experience Coordinator and collaborate closely with the front desk team to ensure smooth patient flow and excellent service. Key Responsibilities Patient Check-In / Check-Out Greet patients warmly and provide a professional first impression Manage check-in and check-out workflows Update patient demographics and verify insurance Scheduling Support Assist with appointment scheduling for four providers Help maintain an organized and efficient multi-provider schedule Communication Management Monitor and respond to: Elation Passport portal messages Curogram messages Route messages appropriately and in a timely manner Administrative Support Check patient eligibility Assist with daily batches and administrative workflows Support phone coverage Share front desk responsibilities to maintain smooth workflow and timely service How This Role Supports the Clinic This position is intended to provide direct support to our Full-Time Front Desk Receptionist, by: Helping manage the scheduling workload across four providers Assisting with phone coverage and patient messages Ensuring efficient check-in and check-out processes Improving responsiveness to portal and Curogram messages Supporting communication and administrative tasks Providing seamless patient service on our highest-volume clinic days The Full-Time Front Desk Receptionist will continue to serve as the primary front desk receptionist. The Part-Time Assistant will work under her direction while also coordinating with the Clinic Operations & Patient Experience Coordinator to ensure aligned workflows and smooth patient flow. Qualifications Medical front desk experience preferred (but not required) Strong customer service and communication skills Ability to multitask in a fast-paced clinic environment Comfort using electronic health records (Elation experience is a plus) Reliable, professional, and team-oriented Schedule Tuesdays: 8:00 AM – 5:00 PM Thursdays: 8:00 AM – 5:00 PM (Future additional hours may be available as the clinic grows.) Compensation Competitive hourly rate based on experience Paid training provided Why Join Us? You’ll be part of a growing, patient-centered clinic with a collaborative team and clearly defined roles. This is a great opportunity to: Contribute to a high-quality patient experience Enjoy a supportive and organized work environment Make a meaningful impact on clinic operations and patient care Grow with a team that values communication, teamwork, and continuous improvement

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