Part-Time Front Desk Assistant

6 days ago

Riverside, CA, United States Raincross Medical Group Full time

About the Role

We are seeking a reliable, organized, and friendly Part-Time Front Desk Assistant to support our busy internal medicine clinic on Tuesdays and Thursdays, which are our highest-volume days.

This role is designed to support our Full-Time Front Desk Receptionist by helping manage the increased workload that comes with scheduling for four providers. The Part-Time Assistant will work under the guidance of our Clinic Operations & Patient Experience Coordinator and collaborate closely with the front desk team to ensure smooth patient flow and excellent service.

Key Responsibilities

Patient Check-In / Check-Out

  • Greet patients warmly and provide a professional first impression
  • Manage check-in and check-out workflows
  • Update patient demographics and verify insurance

Scheduling Support

  • Assist with appointment scheduling for four providers
  • Help maintain an organized and efficient multi-provider schedule

Communication Management

  • Monitor and respond to:
    • Elation Passport portal messages
    • Curogram messages
  • Route messages appropriately and in a timely manner

Administrative Support

  • Check patient eligibility
  • Assist with daily batches and administrative workflows
  • Support phone coverage
  • Share front desk responsibilities to maintain smooth workflow and timely service

How This Role Supports the Clinic

This position is intended to provide direct support to our Full-Time Front Desk Receptionist, by:

  • Helping manage the scheduling workload across four providers
  • Assisting with phone coverage and patient messages
  • Ensuring efficient check-in and check-out processes
  • Improving responsiveness to portal and Curogram messages
  • Supporting communication and administrative tasks
  • Providing seamless patient service on our highest-volume clinic days

The Full-Time Front Desk Receptionist will continue to serve as the primary front desk receptionist. The Part-Time Assistant will work under her direction while also coordinating with the Clinic Operations & Patient Experience Coordinator to ensure aligned workflows and smooth patient flow.

Qualifications

  • Medical front desk experience preferred (but not required)
  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced clinic environment
  • Comfort using electronic health records (Elation experience is a plus)
  • Reliable, professional, and team-oriented

Schedule

  • Tuesdays: 8:00 AM – 5:00 PM
  • Thursdays: 8:00 AM – 5:00 PM (Future additional hours may be available as the clinic grows.)

Compensation

  • Competitive hourly rate based on experience
  • Paid training provided

Why Join Us?

You’ll be part of a growing, patient-centered clinic with a collaborative team and clearly defined roles. This is a great opportunity to:

  • Contribute to a high-quality patient experience
  • Enjoy a supportive and organized work environment
  • Make a meaningful impact on clinic operations and patient care
  • Grow with a team that values communication, teamwork, and continuous improvement

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