Technical Printer Support Representative I

Canon Technical Printer Support Representative ICanon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical laser printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers:Remote work styleVarious scheduling optionsPaid orientation and trainingBenefits (medical, vision, dental, life insurance, and disability)Company-paid holidaysPaid time off: personal, vacation, and sick time401(k) with company matchEmployee assistance programTuition reimbursementEmployee discountsPay differentialsSchedule Options:Mon - Fri | 9:00 am - 5:30 pm ESTMon - Fri | 9:15 am - 5:45 pm ESTMon - Fri | 9:30 am - 6:00 pm ESTMon - Fri | 9:45 am - 6:15 pm ESTCompensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential and Total Care incentivesYour Impact: As a Canon Printer Technical Support Representative, you'll:Provide positive and professional technical support to Canon customers via phone, email, and chatAnalyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions.Promptly identify, research, and resolve customer inquiries using all available software and network toolsInteract with customers and team members simultaneously to expedite call resolutionMake prompt, accurate business decisions that mutually benefit the business and the customerDocument interactions and resolutions in our easy-to-use applicationsAssist customers using our Total Care approach in making a purchase decision and completing their order on the Canon websiteAbout You: The Skills & Expertise You Bring:High school diploma or equivalentPrevious customer service or call center experienceDemonstrated knowledge of PC operating systems such as Windows and/or MACIntermediate to advanced level skills with internet navigation, instant messenger tools, and emailKeyboarding and MS Office proficiencyAbility to work independently and manage time effectivelyStrong communicator with active listening skills and proficiency in EnglishAbility to talk, type, and solve issues simultaneously in a fast-paced virtual environmentAbility to multi-task, prioritize, and navigate multiple computer programs and screens at one timeDependable, punctual, and consistent attendance are a must for this positionA reliable high-speed internet connection and a workspace free from noise and distractionsThis position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.Company Overview: Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.Statement of Policy on Equal Employment Opportunity: Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities.Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation: Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.Pay Transparency Policy Statement: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Canon ITS is a tobacco-free work environment.Notice to Recruiting Firms/Agencies: Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.