Technical Support Technician I

6 days ago

New York, NY, United States Experis Full time

Our client, a leader in consumer electronics, is seeking a Technical Support Technician I to join their team. As a Technical Support Technician I, you will be part of the Customer Support Department supporting various teams across the organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization.

Job Title: Technical Support Technician I

Location: New York, NY

Pay Range: $30 per hour

What's the Job?

  • Manage the Company's trade-in program for electronic devices.
  • Assist customers in resolving issues related to consumer electronics.
  • Handle transactional tickets and help tickets, conducting investigations and deep dives.
  • Provide technical support to end users via phone, email, and in-person requests.
  • Document, track, and monitor problems to ensure timely resolutions.
What's Needed?
  • 2-4 years of experience in level 2-3 customer support, technical support, combined with customer service.
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently while collaborating with multiple teams.
  • Strong analytical and problem-solving skills.
  • Excellent customer service and communication skills.
  • Associate's degree in a related area is preferred.
What's in it for me?
  • Opportunity to work in a dynamic and innovative environment.
  • Gain valuable experience in technical support and customer service.
  • Collaborate with diverse teams across a leading organization.
  • Enhance your skills in problem-solving and technical troubleshooting.
  • Be part of a company that values inclusivity and diversity.
Upon completion of waiting period consultants are eligible for:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Insurance
  • Business Travel Insurance
  • 401(k), Plus Match
  • Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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