Liaison Agent

2 weeks ago

Boston, United States City of Boston Full time

Overview This is a provisional appointment.  Reporting to the Director of the Public Service Unit, the Liaison Agent will work in the Public Service Unit of the Licensing Division. Responsibilities The Liaison Agent will answer inquiries and obtain information for the general public, Boston Police Department personnel, and authorized external agencies regarding the processing of requests for reports, licenses, permits, fingerprints, and photographs.  Other duties will include: recording, compiling, entering, and retrieving necessary information either by hand or using a computer; filing and maintaining records; transmitting information or documents to customers using a computer, mail, or facsimile; and other clerical duties as assigned within the Licensing Division. The primary purpose of this position is to provide support to all Public Service functions, including the units/sections formerly known as Insurance Reports, Licensing, and Hackney Carriage.  The Liaison Agent will also be responsible for listening to and resolving complaints and inquiries from customers in person and over the telephone. The Liaison Agent may assist at the Information Desk and provide information regarding the location of departments and offices within Police Headquarters as well as directing customers to the appropriate destination. Performs related work as required. Minimum Entrance Qualifications Applicants must have at least three (3) years of full-time, or equivalent part-time, paid professional experience in an administrative office environment.  Strong candidates will demonstrate the ability to effectively convey information, service customers in a professional, courteous manner, actively listen to what customers are saying, and work well with others. Ability to exercise good judgment and focus on detail as required by the job.  It is strongly preferred that applicants have Proficiency with Microsoft applications and Google Suite. Excellent oral and written communications and organizational skills. Use of such machines as microfilm facsimile, CAD terminal, scanning equipment, and other standard office equipment will be necessary.  In addition, knowledge of relevant Boston Police Department Rules and Procedures, the Boston Street Directory and District Book are helpful.  Criminal Record Check Required A Pre Employment Drug Test is Required BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade:  SEIU / RL-11 Hours Per Week: 35

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