Liaison Agent

2 weeks ago

Boston, MA, United States City of Boston Full time
Overview

This is a provisional appointment. 

Reporting to the Director of the Public Service Unit, the Liaison Agent will work in the Public Service Unit of the Licensing Division.

Responsibilities
  • The Liaison Agent will answer inquiries and obtain information for the general public, Boston Police Department personnel, and authorized external agencies regarding the processing of requests for reports, licenses, permits, fingerprints, and photographs. 
  • Other duties will include: recording, compiling, entering, and retrieving necessary information either by hand or using a computer; filing and maintaining records; transmitting information or documents to customers using a computer, mail, or facsimile; and other clerical duties as assigned within the Licensing Division.
  • The primary purpose of this position is to provide support to all Public Service functions, including the units/sections formerly known as Insurance Reports, Licensing, and Hackney Carriage. 
  • The Liaison Agent will also be responsible for listening to and resolving complaints and inquiries from customers in person and over the telephone.
  • The Liaison Agent may assist at the Information Desk and provide information regarding the location of departments and offices within Police Headquarters as well as directing customers to the appropriate destination.
  • Performs related work as required.
Minimum Entrance Qualifications
  • Applicants must have at least three (3) years of full-time, or equivalent part-time, paid professional experience in an administrative office environment. 
  • Strong candidates will demonstrate the ability to effectively convey information, service customers in a professional, courteous manner, actively listen to what customers are saying, and work well with others.
  • Ability to exercise good judgment and focus on detail as required by the job. 
  • It is strongly preferred that applicants have Proficiency with Microsoft applications and Google Suite.
  • Excellent oral and written communications and organizational skills.
  • Use of such machines as microfilm facsimile, CAD terminal, scanning equipment, and other standard office equipment will be necessary. 
  • In addition, knowledge of relevant Boston Police Department Rules and Procedures, the Boston Street Directory and District Book are helpful. 

Criminal Record Check Required

A Pre Employment Drug Test is Required

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade:  SEIU / RL-11

Hours Per Week: 35

  • Clinical Liaison

    1 week ago

    Boston, MA, United States Tufts Medicine Full time

    Clinical Liaison - Home Infusion Job Profile Summary This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances....

  • Clinical Liaison

    2 weeks ago

    Boston, MA, United States Tufts Medicine Full time

    Clinical Liaison - Home Infusion Job Profile Summary This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances....

  • Clinical Liaison

    2 days ago

    Boston, MA, United States Tufts Medicine Full time

    Clinical Liaison - Home Infusion Job Profile Summary This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances....

  • Business Analyst-Healthcare Integration

    4 days ago

    Boston, MA, United States Saviance Full time

    Business Analyst-Healthcare IntegrationLocation: Remote-USADuration: 3-6 Month ContractAbout BigRio BigRio is a Boston-based, remote-first technology consulting firm specializing in advanced data and software solutions. We partner with forward-thinking organizations to deliver scalable, cost-effective, and innovative technology, with particular expertise in...

  • Business Analyst-Healthcare Integration

    2 days ago

    Boston, MA, United States Saviance Full time

    Business Analyst-Healthcare IntegrationLocation: Remote-USADuration: 3-6 Month ContractAbout BigRio BigRio is a Boston-based, remote-first technology consulting firm specializing in advanced data and software solutions. We partner with forward-thinking organizations to deliver scalable, cost-effective, and innovative technology, with particular expertise in...

  • Agent Licensing Specialist Remote

    6 days ago

    Boston, MA, United States American Income Life Full time

    Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Billing Coordinator to join our dynamic team in Boston. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. **About Latham & Watkins **Latham & Watkins is a global law firm consistently...

  • Agent Licensing Specialist Remote

    4 hours ago

    Boston, MA, United States American Income Life Full time

    Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Billing Coordinator to join our dynamic team in Boston. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. **About Latham & Watkins **Latham & Watkins is a global law firm consistently...

  • AI Platform Integration Engineer

    2 weeks ago

    Boston, MA, United States InterSystems Full time

    We are seeking an experienced and forward-thinking AI Platform Integration Engineer to join our Managed Services team. This role is central to our strategic shift toward delivering our products as fully managed services and SaaS offerings. You will play a critical part in evaluating, adopting, and operationalizing agentic AI-powered software engineering...

  • AI Platform Integration Engineer

    2 weeks ago

    Boston, MA, United States InterSystems Full time

    We are seeking an experienced and forward-thinking AI Platform Integration Engineer to join our Managed Services team. This role is central to our strategic shift toward delivering our products as fully managed services and SaaS offerings. You will play a critical part in evaluating, adopting, and operationalizing agentic AI-powered software engineering...

  • AI Platform Integration Engineer

    3 days ago

    Boston, MA, United States InterSystems Full time

    We are seeking an experienced and forward-thinking AI Platform Integration Engineer to join our Managed Services team. This role is central to our strategic shift toward delivering our products as fully managed services and SaaS offerings. You will play a critical part in evaluating, adopting, and operationalizing agentic AI-powered software engineering...