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Business Systems Analyst

4 weeks ago

Pittsburgh, Pennsylvania, United States Synechron Full time

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a Business Systems Analyst (BSA) with a robust background in merchant products, pricing strategies, and merchant onboarding processes. The ideal candidate will have experience working with leading merchant acquiring companies and will be proficient in Agile methodologies. This role will focus on enhancing our merchant offerings and ensuring seamless onboarding experiences for new clients.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Dallas, TX / Pittsburg, PA is $110k - $120/year & benefits (see below).

The Role

Responsibilities:

  • Collaborate with cross-functional teams, including product management, sales, and engineering, to gather and document business requirements related to merchant products, pricing, and onboarding processes.
  • Analyze existing merchant product offerings and pricing structures to identify optimization opportunities and improve competitive positioning.
  • Develop comprehensive documentation, including business requirements, functional specifications, user stories, and process flows, ensuring alignment with Agile principles.
  • Facilitate the merchant onboarding process by defining requirements, creating onboarding workflows, and ensuring a smooth experience for new clients.
  • Conduct market research and competitive analysis to inform pricing strategies and enhance merchant product offerings.
  • Work closely with technical teams to implement new merchant products and onboarding solutions, ensuring compliance with industry standards and regulatory requirements.
  • Monitor and evaluate the effectiveness of onboarding processes, gathering feedback from stakeholders to drive continuous improvement.
  • Utilize Agile methodologies to assist in the creation and prioritization of product backlogs, ensuring timely delivery of high-impact features and enhancements.
  • Provide training and support to internal teams on new merchant products, pricing strategies, and onboarding procedures.
  • Analyze data and performance metrics to derive insights for product and process improvements.

Requirements:

You are:

  • Experience as a Business Systems Analyst or in a similar role, with a strong domain expertise on merchant products, pricing, and onboarding.
  • Proven experience in payment processing and merchant acquiring, with a preference for candidates from leading merchant acquiring companies.
  • Strong understanding of Agile methodologies and experience working in Agile teams.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and drive actionable insights.
  • Exceptional communication and interpersonal skills, capable of engaging with diverse teams and stakeholders.
  • Experience with pricing strategy development and competitive analysis is highly desirable.
  • Knowledge of regulatory compliance and best practices in the payment processing industry is a plus.

We can offer you:

  • A highly competitive compensation and benefits package
  • A multinational organization with 58 offices in 21 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture