Patient Care Coordinator

1 week ago

Troy, United States Inman Audiology Full time

Job description

Seeking Patient Care Coordinator for an Audiology Practice


Thriving Audiology practice seeks a mature, charismatic, reliable Patient Care Coordinator in our office. We are a dedicated team and fully embrace our mission of “helping others live their best life.” This includes our patients, our vendors, ourselves, and our co-workers. We are invested in hiring a team member committed to a collaborative and positive workplace culture.


We work primarily with the older, hearing-impaired clientele, so patience and compassion are imperative. Our ideal candidate is a self-motivated, independent thinker. He/she also has computer knowledge, is detail-oriented, and is not rattled by interruptions. Our organization believes in promoting from within and we strongly encourage training, development and ongoing learning. This is a hands-on, rewarding position where you will have direct patient contact, as well as be responsible for many administrative duties. If you are interested in working with our company, this position is the beginning of your journey.

Check us out at:


JOB DESCRIPTION

 Ensuring a positive and engaging environment for every patient who calls or walks into the office

 Answering phone calls and scheduling appointments according to practice guidelines

 Checking patients in/out

 Processing patient payments

 Confirming appointments /appointment reminder calls

 Administration of Patient Medical Records and inventory

 Collecting insurance information

 Organizing front office, including filing, receiving, and distributing mail and parcels, tracking and reporting practice statistics

 Supporting the Audiologists with their duties as delegated (and in accordance with applicable laws and regulations)

 Managing and coordinating all logistic aspects of the practice

 Performing sales-related duties as assigned, including basic paperwork and sales agreements, as well as sales conversations with patients


 Participating in company and office meetings and training programs as required

 Light housekeeping around the office, including taking out trash, restocking supplies, wiping down surfaces, etc.


JOB REQUIREMENTS

 Customer service experience in a medical setting, hospitality, or spa environment

 High school diploma required, some continuing education preferred

 Ability to pass a background check and work in US

 Reference

 Strong computer skills and technical knowledge are a must. Successful applicants will be able to demonstrate the following:

 Impeccable business ethics

 Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations, including listening, sales, and problem-solving skills

 Strong work ethic and ability to work independently with limited supervision

 Strong oral and written communication skills

 Creating, identifying, and capturing sales opportunities

 Ability to solve problems and provide solutions and/or escalate to the appropriate personnel

Ability to learn on the job and implement professional feedback

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