Geek Squad Advanced Repair Agent

8 hours ago


Bonita Springs, United States Best Buy Careers Full time
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
  • Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
Basic Qualifications
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products
  • Experience actively using and learning about consumer electronics
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Part timePandoLogic. Category:Installation & Maintenance, Keywords:Electrical Appliance Service Technician, Location:Bonita Springs, FL-34134



  • Bonita Springs, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....


  • Bonita Springs, FL, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....


  • Bonita Springs, FL, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Geek Squad Agent

    1 month ago


    Saratoga Springs, United States Best Buy Full time

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a...

  • Geek Squad Agent

    3 weeks ago


    Altamonte Springs, United States Best Buy Full time

    As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a...


  • Saratoga Springs, United States Best Buy Full time

    As a Geek Squad Installation Helper, you'll travel from your Best Buy store to clients' homes to assist with the delivery and basic installation of technology products alongside a seasoned Agent. You'll provide our clients with service that exceeds their expectations by handling appointments with care, asking the right questions to enhance their experience...


  • Sulphur Springs, Texas, United States Best Buy Full time

    Job SummaryThe Geek Squad Advanced Repair Agent is a key member of our team, responsible for delivering exceptional customer experiences by identifying and resolving technology-related issues. This role requires a passion for technology, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide...


  • Saratoga Springs, New York, United States Best Buy Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Best Buy. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support and solutions.Key ResponsibilitiesProvide positive, timely service to customers during the check-in and checkout processUnderstand technology issues by asking...


  • Saratoga Springs, United States Best Buy Full time

    As a Geek Squad Installation Helper, you'll travel from your Best Buy store to clients' homes to assist with the delivery and basic installation of technology products alongside a seasoned Agent. You'll provide our clients with service that exceeds their expectations by handling appointments with care, asking the right questions to enhance their experience...


  • Bonita Springs, Florida, United States Natalie Mathews - State Farm Agent Full time

    Position Overview:Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!As a State Farm Agent Team Member, you will play a critical role in building and maintaining strong relationships with our customers. Your primary...


  • Bonita Springs, United States Transformco Full time

    Job Description Appliance and Refrigeration Repair Technician Why an Appliance Repair Technician career might be right for you: You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions. You like fixing things – Getting things working again is a satisfying outcome. You did that! You...


  • Colorado Springs, Colorado, United States Tyler Ayers - State Farm Agent Full time

    Job Title: Telemarketer - State Farm Agent Team MemberWe are seeking a highly motivated and creative individual to join our team as a Telemarketer - State Farm Agent Team Member. As a key member of our team, you will play a crucial role in promoting the growth of our agency and cultivating existing client relationships.Responsibilities:Work with the agent to...


  • Colorado Springs, Colorado, United States Matthew Inama - State Farm Agent Full time

    Job Title: State Farm Agent Team MemberAre you a customer-focused individual with a passion for marketing and sales? Do you enjoy working with people and building strong relationships? We are seeking a highly motivated and detail-oriented State Farm Agent Team Member to join our team in Colorado Springs, CO.Job Summary:As a State Farm Agent Team Member, you...


  • Harbor Springs, United States Brett Wheeler - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual looking for a challenging role? Do you enjoy working with the public? If so, consider joining our State Farm Agent team as a Team Member. As a Team Member, you will be responsible for providing exceptional customer service, establishing customer relationships, and working with the agent to manage the website...


  • Powder Springs, Georgia, United States Conner Minesinger - State Farm Agent Full time

    Position Overview: As a vibrant individual who thrives on providing exceptional customer experiences, you may find a career journey with a State Farm independent contractor agent to be the perfect fit. Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a...


  • Colorado Springs, Colorado, United States Tyler Ayers - State Farm Agent Full time

    Key Responsibilities:As a Receptionist - State Farm Agent Team Member for Tyler Ayers - State Farm Agent, you will play a vital role in our daily business operations and customer success. Your primary goal is to improve the lives of our customers by proactively marketing relevant products and services. Our office is a top-producing agency in Colorado, and we...


  • Colorado Springs, Colorado, United States Kendra Gries - State Farm Agent Full time

    Job OverviewAs an Insurance Account Representative for Kendra Gries - State Farm Agent, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences. This is an excellent opportunity for a motivated self-starter who thrives in a fast-paced environment and is interested in helping people...


  • Harbor Springs, United States Brett Wheeler - State Farm Agent Full time

    Job DescriptionPosition OverviewA successful State Farm Agent is seeking a qualified professional to join their team as a Customer Service Representative. We are looking for an energetic and motivated individual who is interested in helping our business grow through value-based conversations and remarkable customer experiences.ResponsibilitiesEstablish...


  • Colorado Springs, United States Kendra Gries - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...


  • Colorado Springs, Colorado, United States Tyler Ayers - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and supporting the growth of our agency.Key ResponsibilitiesEstablish and maintain strong customer relationships...