Service Supervisor
2 weeks ago
ABOUT THE ORGANIZATION
SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.
The anticipated salary range for this role is between $43,000.00and $56,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our mission is to be ‘the bank of choice‘ for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the ‘bank of choice‘ for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal ‘high touch‘ services of a smaller bank.
Specialties:
Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services
JOB SUMMARY:The Branch Service Supervisor demonstrates excellent customer service by having strong working knowledge of branch operations. Responds to all questions / concerns and executes all transactional requests in accordance with the Banks policies and procedures. The Branch Service Supervisor assists with the supervision of the operations area, as delegated by Branch Service Manager (BSM). Provides input for performance evaluations, provides training or mentoring to new BSRs, and approves transactions within delegated authority. The Branch Service Supervisor handles more complex customer situations successfully and exercises outstanding judgment. Complies with all Bank policies and procedures.
PRINCIPAL DUTIES & RESPONSIBILITIES:- Customer Service: Provide high quality service to customers who contact branch offices consistent with the Banks Mission Statement. Independently respond to complex customer requests. Ensure customer complaints and inquiries are reported and resolved timely and effectively, and when necessary, elevate customer service issues to BSM as deem appropriate. Cross-sell products and services as opportunities are recognized. Support branch sales programs.
- Transaction Processing: Operate a cash drawer to execute transactions in an efficient, accurate and effective manner within branch. Balance assigned cash in an accurate and timely manner. Act as dual custodian for branch vault cash and negotiable instruments. Buy and sell cash/coin, and balance the vault cash. Receive incoming shipments and/or prepare outgoing shipments and resolve any discrepancies. Maintain proper documentation. Coordinate with and utilize centralized service and support departments to ensure efficient processing. Assist BSM in oversight and approval of BSRs work. Open new accounts, prepare bank forms and obtain required documentation. Process the boarding of new accounts, supercedures and changes on the system as bank policy dictates. Complete branch reports as assigned including overdrafts and posting rejects. Assist BSM with the preparation of monthly reports as assigned. Responsible for operations internal controls self-audits. Provide staff updates on any operational changes.
- Risk Management/Operations Quality: Assist BSM to ensure adequate control over branch assets through enforcement of bank policies, and adequate oversight of branch control processes. Exercise sound judgment in approvals and recommendations as needed. Will be assigned limited signing authority and approval of checks for encashment. Exercise limited supervisory approval authority as assigned.
- Human Resource Management: Assist the BSM with training and motivating of staff to meet goals and provide appropriate level of service. May also provide feedback to BSM with performance evaluations and disciplinary actions. Coordinate work schedules to ensure adequate coverage during peak periods, lunch periods and vacations.
- Education: Associates Degree in Business or equivalent.
- Experience: 2-3 years in a commercial bank environment. 2-3-year experience in Teller role.
- Skills/Qualifications: A broad knowledge of all bank products, services, regulatory policies and procedures is required. Fully proficient in branch new accounts procedures and thorough understanding of required documentation for all personal and business accounts. Excellent interpersonal as well as oral and written communication skills are essential. Good numerical aptitude.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at to request the information in this Notice in an alternative format.
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