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Member Service Representative

1 month ago

Irving, United States Della Infotech, Inc. Full time
Position: Member service representative

Location: Irving, TX 75038

Duration: 12 weeks Contract (Potential for an extension)

Shift hours: 8 Hours from 8.00 am to 5.00 pm

Pay Rate: $20.50 Per hour on W2

Job Description:
• This position is to provide service and support to our managed care customers through verbal or written communication.
• This position acts as the primary liaison both telephonic and in-person between all members and the plan. Responsibilities
• Facilitates member & provider understand of the plan coverage and benefits by thoroughly researching inquiries in an efficient and professional manner
• Records all contact with customers, both verbal & written in the current MIS system
• Required to assist in training/re-training new and current employees
• Maintains accurate documentation of all telephone contact, walk-in customers, any mail inquiries by documenting to ensure a clear audit trail for reporting purposesLearn More