Calibration Coordinator

2 weeks ago

Doylestown, United States Mastech Digital Full time

Calibration Scheduler/ Coordinator

Permanent/ Direct Hire with Benefits

Doylestown, PA


  • Coordinate and schedule field service technicians for calibration, maintenance, and repair visits based on customer requirements and technician availability.
  • Plan daily, weekly, and monthly service routes, optimizing technician assignments to maximize efficiency, minimize travel time, and meet service level agreements (SLAs).
  • Communicate with clients to confirm service appointments, address scheduling conflicts, and ensure that all client needs are understood and met.
  • Track job progress and update schedules in real-time to account for delays, cancellations, or urgent requests.
  • Manage the logistics of service orders, including equipment availability, technician certifications, and required documentation.
  • Collaborate with sales, customer service, and operations teams to align schedules with customer contracts, service agreements, and priority levels.
  • Monitor and report on key scheduling metrics such as technician utilization rates, on-time service delivery, and service completion times.
  • Maintain accurate records in scheduling software, ensuring data integrity and timely updates for all stakeholders.
  • Assist in workforce planning by forecasting service demand and identifying resource gaps.
  • Implement and continuously improve scheduling processes and tools to enhance overall service delivery and customer satisfaction.

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