Scheduling Coordinator
20 hours ago
Job Title: Scheduling Coordinator
Job Summary:
Mastech Digital is seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will be responsible for coordinating and scheduling field service technicians for calibration, maintenance, and repair visits based on customer requirements and technician availability.
Key Responsibilities:
- Plan and coordinate daily, weekly, and monthly service routes to optimize technician assignments and meet service level agreements (SLAs).
- Communicate with clients to confirm service appointments, address scheduling conflicts, and ensure that all client needs are understood and met.
- Track job progress and update schedules in real-time to account for delays, cancellations, or urgent requests.
- Manage the logistics of service orders, including equipment availability, technician certifications, and required documentation.
- Collaborate with sales, customer service, and operations teams to align schedules with customer contracts, service agreements, and priority levels.
- Monitor and report on key scheduling metrics such as technician utilization rates, on-time service delivery, and service completion times.
- Maintain accurate records in scheduling software, ensuring data integrity and timely updates for all stakeholders.
- Assist in workforce planning by forecasting service demand and identifying resource gaps.
- Implement and continuously improve scheduling processes and tools to enhance overall service delivery and customer satisfaction.
Requirements:
To be successful in this role, you will need excellent organizational and communication skills, as well as the ability to work in a fast-paced environment. You should be proficient in scheduling software and have experience in coordinating and scheduling field service technicians.
About Us:
Mastech Digital is a leading provider of digital transformation and IT staffing solutions. We are committed to delivering exceptional service and value to our clients and candidates.
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